Job Title: Team Lead, Distress Line
Position Type: Permanent Full-time
Hours: Monday – Friday 8:30am – 4:30pm (evening and weekend work required)
Salary/Wage: $48,035.00 – $57,356.00
Closing Date: October 23, 2020
CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness.
Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide.
Reporting to the Manager, Crisis and Navigation Support Services, the Team Lead, Distress Line is responsible for assisting with the activities necessary to ensure the effective and efficient operation of the CMHA-Edmonton Distress Line. The Distress Line is a 24-hour service that helps people in crisis who may be feeling overwhelmed, experiencing abuse or contemplating suicide. The position supervises a team of Help Lines Support Workers and volunteers who answer calls to the Distress Line. The Team Lead will also answer Distress Line calls during periods of high volume or staff absences and provide back up on call coverage as a member of the Back up On Call Team. The position is involved in staff scheduling, face to face support and supervision of front line staff and coordination of front line staff projects and tasks. This
CMHA-Edmonton recognizes that candidates all have different skills and experiences to offer. While we are highlighting desired qualifications in the following sections, it is not a checklist. We encourage everyone interested to apply and indicate how you would successfully take on the role even if you have unconventional experiences or qualifications.
We thank everyone for their interest and will only reply to those individuals who will be contracted for an interview. Thank you for making mental health matter.
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