Job Posting 65577

Case Manager
S.U.C.C.E.S.S.
Vancouver & Lower Mainland, Greater Vancouver
closes in 41 days (Mon, 30 Nov)
full time  •  $26.17/Hour

Division: Settlement & Family Services

 

Program: Action Commitment Transformation Program (ACT)

 

Number of Positions: 1

 

About the Position:

The ACT Case Manager (CM) works with highly vulnerable immigrant/refugee families/youth during the settlement process by providing a wraparound client-centred case management service. The CM is responsible for recruiting eligible families/youth and providing one-on-one case management, support and group services to a population who struggle through multiple barriers during their settlement process, with the goal of building and enhancing their capacity towards self-independence and self-reliance.

 

Reports to: Senior Program Manager

 

Key Duties & Responsibilities:

  • Provides recruitment through outreaching to at-risk/vulnerable immigrant and refugee families/youth 
  • Conducts comprehensive intake, eligibility and needs assessment 
  • Performs case management approach through setting action plan as well as the “wrap around” service plan with clients 
  • Offers continuous case monitoring and follow up 
  • Conducts home visits when necessary 
  • Provides settlement counselling and settlement assistance and support to clients 
  • Bridges clients to different services 
  • Liaises and works closely with community agencies and partnering agencies 
  • Conducts life skills, literacy and essential skills group sessions for clients 
  • Provides group services, case conferencing, supported access and transition support to external services 
  • Ensures all services meet the accreditation standards 
  • Maintains up-to-date case record 
  • Responsible for report writing and other administration work 
  • Maintains statistical records for accountability, funding application/report and program development purposes 
  • Attends case conferences, supervision and team meetings regularly 
  • Attends division staff meeting and training opportunities as required 
  • Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families 
  • Provides support to agency wide fundraising initiatives 
  • Performs other tasks as assigned by Senior Program Manager or Program Director 

Qualifications & Experience:

  • Bachelor degree or Diploma in Social Work, Psychology, or related discipline 
  • Two (2) years of family/youth work experience and/or settlement work experience with vulnerable population is preferable 
  • Experience in group facilitation 
  • Demonstrates knowledge about local community resources for at-risk/vulnerable immigrant population 
  • Demonstrates experiences on conflict resolution, case management and basic counselling skills 
  • Demonstrates strong understanding on case planning and case management principles and techniques 
  • Demonstrates good knowledge of issues vulnerable immigrant families and youth are facing, including social, cultural, emotional, mental health, health and sexual orientation issues 
  • Demonstrates language and cultural proficiency that is applicable to the various source countries of vulnerable populations in their service area 
  • Demonstrates knowledge and experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills 

Job Skills & Abilities:

  • Excellent verbal and written communication skills in English with at least one second language to perform language-specific service 
  • Excellent in interpersonal and communication skills 
  • A good team player with internal and external stakeholders 
  • Ability to deal effectively with people from diverse backgrounds 
  • Excellent program planning, time management and organizational skills  
  • Proficiency in the use of Microsoft Office Suite and basic internet skills 
  • Comfortable in performing home visit/outreach 
  • Multi-tasking and flexible 

Other Requirements:

  • Clear Criminal Record Check – Vulnerable Sector Check (submitted upon hiring) 
  • Applicants must be eligible to work in Canada 
  • Flexible to work on evening, weekends and holidays 
  • Need to travel occasionally 
  • Need to attend to crisis intervention which may extend beyond the normal office hour occasionally 

 

 

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