Job Posting 65604

Intake Support Worker
Boyle Street Community Services
Edmonton area, Downtown Edmonton
closed yesterday (Sun, 25 Oct)
full time - term / contract  •  $21-$24/hour

REPORTS TO: Intake and Administration Manager

HOURLY RANGE: $21-$24/hour

HOURS: Rotation of 4 days on and 4 days off of the following shifts: 6:30AM-4:30PM, 2:30PM-11:30PM, and 11PM-7:30AM

JOB ID: 20-073BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at:, please consider joining our team.

This is a temporary position until March 31, 2021.

Job Purpose:

The Intake Support Worker will be responsible for Boyle Street’s intake and screening process, the first point of contact for new clients as well as an information and referral point for our regular community members.  The Intake Support Worker will provide quick solutions to immediate needs as well as appropriate, supported referrals to other programs for those with more long term needs. The main area of focus for this person will be Boyle Street’s check in process, ensuring the safety and security of our community members.

  • Conduct the intake and screening process and ensure that it is a welcoming, accessible place for community members
  • Maintain a safe and healthy environment and adhere to all COVID-19 protocols
  • Resolve issues that are both immediate in nature and concern community members who possess a suitable level of independence
  • Educate and inform community members about the full array of services within the organization
  • Update staff regularly on services available in Edmonton for their clients
  • Provide staff with information and advice on referrals to support them in their work with their clients
  • Ensure there is a clear entry point to services for all community members
  • Ensure all client data collection and reporting are carried out in an efficient and timely manner
  • Ensure the work of the intake and screening is in line with the mandate, mission and spirit of Boyle Street.


Education: Post-secondary education in social work or human services is an asset

Skills, Abilities and Attitudes:

  • Ability to work in a highly stressful and ever changing environment
  • Must have excellent boundaries
  • Mental resiliency is key
  • Great attention to detail and excellent organizational skills and ability to multi-task
  • Ability to deliver high quality, trauma informed services within a stressful environment
  • Ability to build rapport with marginalized individuals engaged in high-risk behaviors
  • Works with initiative, commitment and enthusiasm
  • Ability to solve problems for clients quickly, creatively and ethically
  • Good working knowledge of Microsoft Office (Word, Excel, Outlook, and Access)
  • Demonstrates commitment and innovation to their work
  • Able to plan and make decisions in a timely, organized and appropriate manner
  • Flexible and adaptable to change

Experience and other Requirements:

  • Experience of working at all levels across teams and/or departments within an organization
  • Excellent knowledge and understanding of poverty related issues, trends and services particularly in Edmonton is essential
  • Knowledge and experience of Indigenous culture is desirable
  • Experience of report writing is an asset
  • Current Standard First Aid and CPR
  • Criminal Record and Child Intervention Checks within the last 3 months (results will be reviewed on a case by case basis)

Location of work: Downtown Edmonton

Closing Date: Until Suitable Candidates are Found

Interviews will take place from October 22-28, 2020 with a start date of October 30, 2020.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities. 

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:




And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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