Job Posting 65949

Residential Housing Worker
Friends of Ruby
Toronto Metro area
closes in 15 days (Sun, 13 Dec)
full time

Who we are


Friends of Ruby is a registered charity dedicated to the progressive well-being of LGBTQI2S youth through housing and social services. A trusted source of counselling and tangible solutions such as drop-in programming and support groups,warm meals, therapeutic groups, case management and housing support. Since 2014, Friends of Ruby's front line workers have met with and supported over 900 youth, averting almost 500 mental health crises.


Friends of Ruby is a welcoming space for LGBTQI2S youth. We believe that every person is a gem - perfectly unique and precious - and we go above and beyond to ensure that the youth who come to our doors feel embraced, accepted, and empowered with the social and wellness tools they need to thrive.


This is a mission that is a genuine part of who we are as individuals and as an organization. If you are a member of the LGBTQI2S community or an active ally for equality, diversity, and the needs of our community's youth, please consider joining us as a Residential Housing Worker.


The opportunity


We are excited to open a Home for youth to provide transitional and emergency housing as well as mental health and support services to 33 LGBTQI2S youth. As we ramp up for our opening in December 2020, we are seeking eight Residential Housing Workers to engage with and provide day to day support to the youth living at the Friends of Ruby's Home, under the direction of the Housing Manager. You will take on multiple aspects of planning, support, and communication as you assist youth in building personal, social, and life skills to enable independent living and the successful transition to long-term stable housing. 


Who you are


You are an energetic, compassionate, and caring mental health, youth, or social worker committed to empowering young adults. You want a role where you can make genuine connections, have meaningful conversations, and make a tangible impact on the lives of the people you work with. 

You have all of the office administration and client services skills to create a detailed schedule and run an environment on a budget, combined with the relationship building, social justice awareness, and strong advocacy skills to run effective and impactful housing initiatives for vulnerable youth. With endless patience and empathy, you can gain the trust of the youth in your care and your colleagues. 


You understand the demands and realities of running a home or shelter for youth, and you are willing and able to do whatever it takes to maintain a safe, secure, clean, and well-run environment. You have a diverse way of thinking and personally understand the issues, hardships, and challenges that youth in the LGBTQI2S and BIPOC communities face. You are excited to help our youth and work with them compassionately and respectfully.


What's in it for you


Impact and fulfillment. This is a life-altering offering for the youth we serve - the chance to be heard, nurtured, and empowered with the skills to overcome hardship, including securing stable, long-term housing. You will change lives as you work with marginalized individuals experiencing homelessness, substance use and mental health issues, providing support through programming, advocacy, and networking from an anti-oppressive, strengths-based, and trauma-informed lens. 


Growth and rewards. From managing crises, motivating youth, and assigning kitchen duties to running activities, making connections, and acting as a reliable presence, this is challenging and exciting. It's a purposeful next step in your career with a chance to build out your role, and explore other opportunities at Friends of Ruby.


How you will make a difference:

  • Engage residents. You will encourage interaction and involvement through games, group facilitation, and other creative ways; providing direct, positive, affirming, and inclusive support that can help increase resident's self-esteem, confidence, and social connections.
  • Create a welcome space. You will contribute to a safe, welcoming, organized, and calming space through your presence and our programming. You will plan and facilitate activities, groups, and recreational programs to address the health, employment, housing, social and recreational needs of the residents.
  • Advocate. You will assess residents' needs, research resources - particularly around obstacles to safe and stable housing - and follow up with them on short-term goal plans. You will refer participants to more focused case management and counselling supports inside Friends of Ruby, and when needed, outside the organization.
  • Manage crises. You will recognize and provide appropriate intervention as needed, addressing conflict directly and respectfully. You will inform the Housing Manager at the earliest point regarding potential safety or escalation concerns.
  • Encourage accountability. You will support residents with the preparation of meals and snacks; reminding participants to clean up after themselves in common and personal areas.
  • Monitor access. You will work directly with the City of Toronto Shelter and Housing office on intakes; managing their online system, and following the discharge process. You will provide orientation to new residents to ensure familiarity and understanding of programs, staff, and community environment. You will share front desk reception duties, including COVID-19 screening, maintain security and control access, and perform administrative tasks.
  • Contribute to the greater community. You will seek opportunities to be involved in and contribute to Shelter and Housing Networks in the Community and the City of Toronto. You will develop positive relationships with community groups, neighbors, and resources.
  • Follow organizational policies and operating procedures. You will implement all the City of Toronto Shelter & Housing office and Ministry of Health protocols towards COVID 19 measures in addition to ensuring compliance with any legislation and City Standards, Municipal Fire Safety, Board of Health, Toronto Shelter Standards, and provincial transitional housing guidelines.
  • Meet the needs of the residents in a safe environment. You will contribute to the day-to-day operation of the House, its programs, and services; ensuring the protection of each individual's health, safety, comfort, and well-being.
  • Maintain internal communications. You will relay all updates and issues to your colleagues as you start or end a shift. You will meet regularly with the Housing Manager to discuss individual goals, responsibilities, and performance, and the overall effectiveness of client service. You will always carry a 2-way radio on-site and be available completely during your shift. You will actively participate in meetings and training as required. 

What you bring to the team:

  • The education. You have a degree or diploma in Social Work, Social Services, Community Worker, or comparable work experience.
  • The experience. You have spent at least 2 years working with homeless and at-risk youth, preferably in residential housing or the shelter system. You are familiar with critical housing programs to support homeless youth challenges.
  • The knowledge. You bring an understanding of anti-racist and anti-oppression frameworks; the function of power structures in directly disadvantaging marginalized populations; the interconnected nature of social categorizations such as race, gender identity, class, sexual orientation, and ability; providing care through an equity lens.
  • The relationship building. You know how to gain trust and respect while understanding it's not about you. You have exceptional conflict management, de-escalation, conflict resolution, crisis intervention, harm reduction, and advocacy skills.
  • The front-office skills. You have strong organizational and administrative skills. You have excellent computer skills in a Microsoft Windows environment. You work well under pressure.
  • The collaborative approach. You can work as part of a team or independently and under minimal supervision. You have excellent interpersonal, oral, and written communication skills and a willingness to offer support to anyone who needs it. 
  • The passion and compassion. You have an understanding of substance use, mental health, and harm reduction gained through direct experience working with individuals, preferably youth. You have previous experience working with LGBTQI2S marginalized populations and employing community development, harm reduction, or recovery approaches to service delivery. 
  • Additional requirements. You have satisfactory clearance under the Vulnerable Sector Police Check Program. You must be eligible to legally work in Canada. You are open to a flexible schedule, including evenings, weekends, and on-call crisis line support. You are able to travel to other community-based settings as needed.

Who is Ruby?


Ruby is a golden retriever, but she is not just any dog. She is a beloved friend and an empathetic listener. If she could, Ruby would tell you about the pain and angst the youth who visit her feel; how sometimes all it takes is a comforting paw and unbounded love to brighten their lives. Ruby would tell you that sometimes, it takes so much more than what she feels she can offer - real crisis intervention, mental health support, tokens for transit, and counselling. That's why Ruby has surrounded herself with a team of incredible people to help her friends. 


Our Front Line and in-office teams are made up of individuals who are truly dedicated to what we do, excited to be part of our restructuring and growth, and eager to see the impact of our work and the services we provide every day. 


Are you ready to make an impact with us?


We foster an atmosphere of diversity, belonging, and compassion for others. We come together for staff meetings (remote or in-person), collaborate and support the ideas of others, and provide access to advancement opportunities within our existing and new groups and projects.


We are committed to ensuring that members of traditionally marginalized groups, from a broad range of communities, feel empowered to apply for positions within the organization. We recognize that a diverse workforce and volunteer base are critical to accomplishing our mission, and encourage anyone who feels they meet at least 70% of the qualifications listed, to apply. We promise to consider your full potential and application. 


Statement on Employment Equity and Diversity


Friends of Ruby is dedicated to taking proactive steps to overcome historical patterns of discrimination in our society which have created barriers of race, colour, religion, sex, national origin, age, disability, language, class, sexual orientation, and gender identity or expression for some individuals and have resulted in the denial of their full participation in society.


Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation (including alternate format materials, accessible meeting rooms or other accommodation), please let us know, and we will work with you to meet your needs.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!