Job Posting 66252

Family Support Worker (COVID Response)
The Bissell Centre
Edmonton area, 10527-96 St
closed 2 days ago (Mon, 23 Nov)
full time - term / contract

Family Support Worker (COVID Response – 4-month contract)


Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.  For more information, please visit


Currently, Bissell Centre is looking for the right individual to fill a full time 4 month contract position of Family Support Worker.  

The Family Support Worker provides essential emergency and ongoing supports to help families living in poverty meet their daily basic needs, improve their quality of life, and provide their children with a brighter future within an outreach support model. Supports can include advocacy, referrals, and enhancing the capacity of families to care for their children, and administers the Health for Two Program.

Specific responsibilities of the position include:

  • Increased support with financial empowerment, tax filing, and benefits applications so families can access the financial supports available to them.
  • Delivery of emergency supplies to families as they stay isolated and practice appropriate social distancing. This will include the purchase of diapers, formula, baby clothing, child entertainment items to continue healthy play at home, food hamper supplies, and more.
  • Family supports will transition to an outreach model and will deliver items as well as provide telephone and online supports where possible.
  • Provide gift cards to families of $200 each so that they can meet their unique needs that fall outside of the above provided supplies on an as needed basis
  • Make appropriate referrals to health and community services and, when necessary, advocate for families to receive those services
  • Provide crisis intervention support as required


General and Administrative

  • Maintain accurate written file notes, computer records, program information, and critical incident reports within established time standards
  • Provide latest program information and updated statistics as required
  • Maintain and submit accurate mileage and expense logs for reimbursement
  • Participate in probationary and annual performance reviews
  • Attend scheduled staff and supervision meetings
  • Perform other duties as required


The ideal candidate would possess the following qualifications:  

  • Degree or Diploma in related area
  • Minimum 1-year related employment experience
  • Alberta Class 5 License, satisfactory driver’s abstract, proof of liability insurance and a vehicle
  • CVITP registration is an asset
  • Strong written and oral communication skills
  • Effective assessment skill and ability to collaboratively develop goal plans with parents and evaluate their attainment
  • Knowledgeable about community resources and health services (including obstetrical and general care)
  • Ability to establish rapport and trust with the participants
  • Strong ability to advocate
  • Strong problem solving skills and ability to prioritize and multi-task
  • Ability to be self-directed and work well within a team
  • Ability to develop productive working relationships with program participants and community agencies
  • Knowledgeable about pre and post natal supports
  • Knowledgeable about Child and Youth Enhancement Act
  • Familiarity with issues of poverty and Edmonton’s urban core


Interested candidates are invited to submit their resume and cover letter by November 23rd, 2020 to:


Rayann Fleming

Manager, Integrated Case Management Services

Bissell Centre

10527 - 96 Street

Edmonton, AB T5H 2H6



We thank all applicants for their interest. However, only candidates selected for interview will be contacted.


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