Job Posting 66289

Case Coordinator
Interval House
Toronto Metro area
closes in 17 days (Fri, 11 Dec)
full time  •  40,000-45,000

Be a Part of Interval House Residential Program Team:

This department provides programs and services that include a 30-bed shelter service, a 24-Hour Crisis Line, a Women’s Program, a Children’s Program. These services and programs are mainly organized and carried out through the structured and formal case management and client support process. The team provides programming and service delivery within a shift-based scheduling to ensure continuous service for all shifts. (Website:

Job Summary:

The Case Coordinator's overall accountability is to ensure the structured and effective delivery of specialized services and programs for women and their children escaping intimate partner violence, through a Case Management approach by: assessing client’s short and long-term needs; assisting in developing and implementing related action plans; applying relevant tools; assisting in monitoring and evaluating the client's actions through individual counselling, support and professional assistance.


Duties and Responsibilities (not limited to):

  • Implement all tasks associated with the 24-hour Crisis and Information line
  • Conduct client’s admission interviews and in-depth assessment
  • Schedule appointments with individual client to develop and implement case plans
  • Perform individual supportive counselling that facilitates trauma recovery from abuse; provide grief and PTSD counselling, cognitive therapeutic support, coping and life skills.
  • Follow-through to ensure accomplishment of case plans, including housing, legal services and access to specialized counselling
  • Regularly evaluate and report on status of case plans
  • Complete client discharges according to established procedures
  • Document relevant information and compile statistical analysis and monthly reports to Manager – Program Administration
  • Perform required office administration tasks
  • Perform building security check
  • Respond to emergency situations as necessary
  • Perform mandatory shelter operation tasks

As an employee, you will benefit from:

  • Group Insurance benefits, if eligible
  • Employee’s Work-life balance
  • Competitive compensation
  • A positive work environment

Job Requirements & Competencies:

  • Relevant education and/or related experience in programs for intimate partner violence
  • At least 2 years’ direct service experience working with women experiencing intimate partner violence
  • Excellent skills and experience in case management-based planning, implementation and assessment
  • Thorough knowledge and understanding of the stages of change counselling model
  • Experience related to crisis intervention
  • Ability to perform outreach to relevant agencies and the IPV Sector
  • Ability to perform counselling for trauma recovery from abuse, grief, PTSD, cognitive therapeutic support, coping and life skills
  • Counselling/advocacy and facilitation skills for individuals and groups
  • In-depth knowledge/understanding of issues affecting women and children who have experienced intimate partner violence and resources to support them
  • Excellent documentation skills and records management
  • Demonstrated ability to analyze statistical data and compile reports
  • Ability to navigate database and case management software
  • Experience using Microsoft Word, Outlook, Excel, Access and Power Point ability to use database
  • Ability to adhere to policies and procedures and best practices
  • Observation of strict confidentiality
  • Consistent ability to demonstrate professional behavior in delivery of services and adhere to policies and procedures and best practices
  • Ability to communicate verbal and written information formally, accurately and clearly
  • Goal and results driven
  • Effective time management skills
  • Respect for boundaries and excellent interpersonal skills
  • Ability to manage conflicts
  • Capable of managing own emotional difficulties
  • Group facilitation and presentation skills
  • Observation of strict confidentiality
  • Demonstrate initiative to be proactive in the job
  • Ability to develop reliable work relationships within a diverse work environment
  • Demonstrated ability to positively accept and respond to feedback
  • Must be flexible with workdays and/or hours
  • Valid First Aid/CPR/Food Handling certificates
  • Light to moderate lifting, climbing stairs etc.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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