REPORTS TO: Drop In Manager
HOURS: Saturday-Sunday from 8:30am-4:30pm
JOB ID: 20-083BSCS
“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”
Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.
“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”
Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.
This is a temporary position until the end of March, 2021.
The Weekend Shift Supervisor supervises the daily operations of the Winter Emergency Response (WER) Drop-In and staff to provide community engagement, and encourage clients to participate on a voluntary level in a way that fosters improved social, physical and mental health.
KEY AREAS OF RESPONSIBILITIES:
- Maintain a safe and healthy environment and adhere to all COVID-19 protocols
- Conduct the intake and screening process and ensure that it is a welcoming, accessible place for community members
- Assist the Drop-In Manager, Program Coordinator, and Volunteer Liaison in the daily operations of the Drop-In, including set up, beverage and meal service, encouraging and supporting volunteers, delivering scheduled program activities, and end of the day clean up.
- Coordinate with external service providers as needed eg, police, ambulance, security agency, Meals on Wheels and required contractors
- Ensure all client data collection and reporting are carried out in an efficient and timely manner
- Handles and sorts donations to ensure that the Community Clothing Closet is kept clean and organized.
- Develops relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion.
- Offers access to information, supports and connections to services within Boyle Street and external agencies.
- De-escalates tense inter-personal and group situations.
- Maintain a healthy environment by performing a variety of cleaning and housekeeping duties as required: sweeping and mopping floors, cleaning/clearing tables, washing dishes, etc.
- Greet community members and leading the effort to develop a warm, friendly and inviting environment through community engagement, identifying and addressing their immediate needs, and supporting them through referrals.
- Responsible for up-keeping the required data and shift information, as required by the funders and BSCS Drop-In Manager for the duration of the WER program. This includes scheduling and monitoring/reporting the accountability of the WER staff, and attending all scheduled WER and Drop-In team related meetings.
- Assist the Drop-In Manager in the developing and delivering of WER and other Drop-In related training opportunities.
- Assist the Drop-In Manager with appointment scheduling, WER position interviewing and other required administrative duties.
- Education: Degree or equivalent in community development, social work, occupational therapy or other related field. Candidates without a Degree but who have post-secondary education and relevant and related experience will also be considered.
Skills, Abilities and Attitudes:
- Ability to work in a highly stressful and ever changing environment
- Must have excellent boundaries
- Mental resiliency is key
- Understand the challenges and stresses facing people who live in poverty
- Treat people with respect and in a sensitive manner
- Knows how to problem-solve with people who face emotional and psychological challenges
- Able to handle multiple demands at the same time; exceptionally well organized
- Listens well, has a calm demeanor and knows how to solve practical problems
- Possess robust mental health and a commitment to self-care
- Good working knowledge of Microsoft Office (Word and Excel in particular)
Experience and other requirements:
- Experience working with Indigenous people and individuals from diverse cultures
- Minimum 1 year supervisory experience in a community based program
- Able to stand and walk up to 80% of shift, ability to lift and carry up to 50 lbs and ability to work in a noisy and fast paced environment
- Current First Aid
- Suicide intervention certificate
- Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)
Location of work: The community centre located at 10116-105 Avenue.
Closing Date: Until Suitable Candidate is Found.
Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.
Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.
Pronouns might be:
And other pronouns that help individuals to express themselves
At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.