Help Lines Support Worker
Position Type: Permanent
Hours: Tuesday – Saturday 15:00-22:30
Salary: $41,061.00 – $54,034.00
Closing Date: November 30, 2020
CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness. Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide.
Reporting to the Help Lines Supervisors, the Help Lines Support Worker is responsible for coordinating and assisting with the activities necessary for effective program delivery in the Distress Line. The Distress Line is a 24 hr line that helps people in crisis who may be feeling overwhelmed, experiencing abuse or contemplating suicide get emotional support, crisis intervention and connection to resources. The position duties include supervising/overseeing the performance of volunteers who answer Distress Line calls and arranging for emotional and practical support for the volunteers as may be required. The Help Lines Support Worker will also undertake activities related to orientation, retention, evaluation, training and recognition for Distress Line Program volunteers.
o Information and Referral Specialist Certificate
o Crisis Worker Certificate
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