Job Posting 66468

Quality Service Analyst
Community Living British Columbia
Vancouver & Lower Mainland, Fraser Valley
Surrey, BC, Canada
closes in 6 days (Tue, 1 Dec)
full time

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.  CLBC staff strive to advance the vision 'Lives filled with possibilities in welcoming communities'. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Quality Service Analyst at CLBC, you are responsible for representing as the primary point of contact for service providers.

Accountabilities include:

  • Negotiating contract costing and advising on corrective action in contracted service delivery
  • Identifying opportunities for agency service reorganization and assisting with the implementation
  • Consulting about service availability and resource suitability for the individuals we serve to assess a variety of issues
  • Ensuring that individuals and their families receive information about individual resource allocation decisions 
  • Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
  • Recruiting and developing new service relationships
    • Responding to enquiries and providing information on supports and services, guidelines, etc.
  • Providing information to assist in the investigation of licensed residential resources
  • Ensuring service collaboration and developing cost-sharing agreements

Key duties include:

  • Developing service contracts or agreements and negotiating the costing details and quantities
  • Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
  • Receiving monitoring reports from service providers and individuals, families and friends:
    • Reviewing to ensure plan objectives have been met; identifies potential issues, at-risk concerns and service
    • Conducting on-site reviews (staffed residential facilities, homes, programs, etc.) as necessary and investigating competency issues;
    • advises the manager of major recurring systemic problems
  • Receiving financial reports and reviewing details to ensure delivery of agreed-upon services for approved funding supports;
    • providing feedback on corrective action requirements to improve/ address service deficiencies;


  • Bachelor's degree in Business, Social Work, or a related discipline with preference given to those who have worked in the social services sector in areas such as resource development or contract management;
  • or 10 years recent relevant work experience with individuals with intellectual and/or developmental disabilities.

Possession of a Class 5 driver's license and a clean driver's abstract are required. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses. 

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).


As a CLBC employee, you will receive a benefits package, including a pension, flex days, generous vacation and special leave to attend to personal/family matters, life insurance, salary protection for sick days and if needed, long-term disability. Our development policies and programs ensure continuous learning and offer an opportunity for professional development and skill-building.

Additional Info:
This position is posted to fill a vacancy
Term/Status: Regular, Full-time
Classification/Salary: Social Program Officer (Growth to R24) / $56,504 to $74,396 annually

Note:  An eligibility list for internal candidates may be established. This list is shared with the Labour Management Committee.

Closing date: December 1, 2020

Apply now!  Submit a resume and cover letter through our online application system to the attention of Jaimie Willows. Resumes received by email will not be considered.

Community Living BC is an equal opportunity employer.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!