Job Posting 66473

DIRECTIONS Youth Detox Assistant Manager
Family Services of Greater Vancouver
Vancouver & Lower Mainland, Vancouver
closing tomorrow (Fri, 27 Nov)
full time  •  $2,178.00 gross bi-weekly including benefits and pension

JOB OPPORTUNITY: Assistant Manager– Youth Detox


Assistant Manager– Youth Detox Competition #65-20



Directions Youth Services provides 24/7 support to at-risk, homeless, and street-involved youth under 25. Vancouver’s most vulnerable youth can connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions runs several facilities and programs for youth throughout Vancouver.


Directions is a division of Family Services of Greater Vancouver (FSGV), which for 90 years has provided trauma counselling and essential resources for children, families and individuals facing all kinds of life’s challenges.


Directions Youth Detox This position is located at our undisclosed Youth Detox location which is a voluntary residential short stay social detox for at-risk youth aged 16 – 23 years of all genders. The program accepts intakes 24/7 and provides all necessary supports for a client’s detoxification including, where sought, opioid replacement therapies.



Supervise program staff within this unionized work environment, including selection, performance management, discipline and dismissal. Support case management activities undertaken by A&D counsellors. With the support of the program management, plan, develop, implement, and oversee the ongoing day-to-day operation of the program.     



Performance Management

  • Develop and implement long-term goals and objectives to achieve successful program outcomes
  • Communicate program/unit strategic direction incorporating FSGV’s vision, values and strategic direction and ensure integration into practice by interdisciplinary team members
  • Plan, implement, and monitor program activities on a regular basis to ensure quality services
  • Ensure the program activities operate within the policies and procedures of the Agency, and in accordance with the Collective Agreement; fields all concerns/incidents that affect program mandate, agency policy, personnel issues and community relations
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
  • Ensure clarification of roles, adherence to accreditation and practice standards, and safe delivery of care
  • Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies
  • Monitor and adhere to allocated program budget and expenditures 
  • Assist Program Manager in writing reports on programs and services for senior management and for funders
  • Schedule staff, oversee vacation and other time off requests and approve timesheets

Client Case Management

  • Ensure appropriate client case management is undertaken consistently and effectively with appropriate levels of engagement with external stakeholders  

Performance Management

  • Supervise, engage, support, mentor, and evaluate staff and monitor daily operations by performing duties such as assigning work, providing direction, input, feedback on performance, and conducting formal performance evaluations
  • Hire, orient new staff and manage disciplinary matter up to and including dismissal
  • Ensure all staff members receive appropriate training in accordance with agency and accreditation standards
  • Identify the needs of staff for professional development
  • Orient and provide training to volunteers and practicum students
  • Provide guidance, training and orientation on policies, procedures, report preparation or other matters arising in the program




  • Bachelor’s degree in a related human / social service field required.
  • First Aid, FoodSafe level 1, Non-Violent Crisis Intervention certificates required.


  • Five (5) years’ experience working with homeless and/or at risk youth, plus three (3) years managing and leading team members
  • Or an equivalent combination of education, training and experience

Other Requirements:

  • Non Violent Intervention Training
  • First Aid and Food Safe
  • Collaborative Communication, including teamwork & cooperation, interpersonal communication, diversity and cultural agility
  • Personal Effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, commitment to learning
  • Personal Leadership, including influence, initiative, judgment and decision making, creativity and innovation
  • Commitment to Excellence, including results focus, client-centered service, planning and organizing, professional expertise and technological proficiency
  • Awareness of community services, resources and systems and ability to work with these; competence in working with a multi-cultural community
  • A committed ability to keep informed about evolving trends and practices, share knowledge, and support staff to integrate innovation into the delivery of quality care/services
  • Strong ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment
  • Ability to understand available resources for program and keep quality in the forefront of all resource utilization decisions; providing feedback and detailed analysis on budget variances, and making recommendations for corrective action
  • Ability to develop and maintain a strong and supportive team environment
  • Thorough knowledge of adolescent development, at-risk youth and the child welfare system
  • Thorough knowledge of harm reduction and trauma informed care practices
  • Solid working knowledge of addictions and mental health
  • Collaborative case management and strong advocacy skills



  • Friendly work environment
  • Flexible working hours
  • Support the local community
  • Rewarding experience



If this describes you, please submit your application to us through this link:


Only short listed candidates will be contacted for interviews. Thank you for your interest.


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


This is a full time permanent position.  


Work Hours: 37.5 hours per week

Salary/Pay Grade: GS11, Step 1            $2,178.00 gross bi-weekly including benefits and pension

Start Date: asap

Closing Date: November 27, 2020


If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #65-20 in email subject line) outlining your interest and relevant experience to your contact information to for follow-up.

**if you are an internal candidate, please indicate “Internal Candidate” in the subject line of the email**

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