Job Posting 66504

Receptionist
Boyle Street Community Services
Edmonton area, 10116-105 Avenue
closed yesterday (Tue, 24 Nov)
full time - term / contract  •  $19.04-$22.04/hour

REPORTS TO: Intake and Administration Manager/Director of Operations

HOURS: 8:30AM-5:00PM, Monday-Friday

JOB ID: 20-087BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

This is a temporary 6 month position.

Job Purpose:

As the receptionist, provide a service to all those accessing our administrative office to have an experience that reflects the mission and vision of Boyle Street community Services.  This position will be the primary hub for calls into the Centre and will require comfort with phone systems and digital infrastructure and processes. Customer service will be a central activity for this role.

KEY AREAS OF RESPONSIBILITIES:
  • Maintain a welcoming, safe, service-oriented environment in the Community Centre reception area, including managing conflicts as necessary
  • Supervise and support volunteers and placement students working in the reception area
  • Ensure all visitors to the front office are appropriately greeted and connected to the required resource, service, or staff person
  • Ensure all telephone calls are appropriately answered and connected to the required resource, service, or staff person
  • Maintain staff directory, schedules and sign-out sheets
  • Provide business services to clients, assisting with telephone calls and faxes
  • Receive and secure incoming mail
  • Greet and direct visitors to the Centre.
  • Provide support to management and staff to order and source office supplies and equipment.

Qualifications:

Education: Completion of high school plus post-secondary education in Administration or business administration.

Skills, Abilities and Attitudes:

  • Ability to work in a highly stressful and ever changing environment
  • Must have excellent boundaries
  • Mental resiliency is key
  • Great attention to detail and excellent organizational skills
  • Works with initiative, commitment and enthusiasm
  • Proven ability to work in a respectful and client-centered manner
  • Excellent working knowledge of Microsoft Office (Word, Excel, Outlook, Access)
  • Ability to operate a busy multi-line switchboard
  • Excellent written and oral communication skills
  • Capable of supervising and motivating practicum students and volunteers
  • Able to work effectively as a member of a team as well as independently
  • A highly developed sense of humor
  • Able to work in a stressful environment and deal with difficult, sometimes abusive, clients

Experience:

  • At least 1 year directly related experience
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Location of work: The community centre located at 10116-105 Avenue.

Closing Date: Until Suitable Candidate is Found

Interviews will take place on November 30 and December 1, 2020

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities. 

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:

She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves

At Boyle Street, we use pronouns to properly address and refer to people in our face-to-face interactions, in verbal introductions, as well as in writing on name tags, email signatures, and ID badges. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

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