Job Posting 66946

Program Assistant
Phoenix Society
Vancouver & Lower Mainland, Surrey BC
closed 10 days ago (Mon, 18 Jan)
casual / on-call  •  Starting at $19

Do you possess the gift of empathy that allows you to make genuine connections with people? Are you motivated by using your talents to support others in their personal growth? Come work for one of BC’s top not-for-profit societies.


The Phoenix Society is a not-for-profit society dedicated to providing accessible services and opportunities to people who face barriers related to substance use, mental health, housing, education, criminal justice involvement and/or employment.


We’re looking for Program Assistants to work as part of an integrated services team responsible for providing day-to-day support, direct assistance, supervision, and monitoring of residents in the Phoenix Centre and Phoenix Supportive Housing Programs. PA’s also provide seasonal support to the Extreme Weather Shelter.


  • Demonstrate courtesy and respect for others.
  • Promote good relations (builds rapport and trust, shares information with others, accepts and expresses suggestions or feedback in a positive, constructive manner, being sensitive to the needs and feelings of others).
  • Participate in the team’s planning and implementation of quality improvement projects such as evaluating customer needs, improving services and implementing new service strategies.
  • Participate in working through team issues.
  • Assist in the orientation and training of new staff in the integrated services model combining clinical addiction, housing, employment and educational services.
  • Seek out professional development opportunities and share knowledge including attending staff meetings, educational events and mentoring junior staff.
  • Administrative tasks such as

- Photocopying
- Assisting with case documentation
- Database entries
- Filing
- Preparing new client files
- Professionally answering phones


  • Two year diploma from a post-secondary education and training relevant to the addiction treatment field, or an equivalent combination of experience and education.
  • Preference will be given to those with a minimum of 2 years’ experience in the addiction services field within a community setting, assisting those affected by substance misuse, concurrent disorders, unemployment, a lack of education, criminal justice involvement, homelessness and poverty-related issues to become active participants in the social, economic and cultural life of the community.
  • Ability to apply trauma-informed practices to clinical care
  • Strong collaborative approach to delivering and developing programs and services
  • Proven communication and conflict resolution skills
  • Strong organizational and problem solving skills
  • Effectively communicate professionally, verbally and written in English
  • Current Tuberculosis Screening Certificate
  • Effectively utilize Office suite including Excel, Word, Outlook and central data systems
  • Current First Aid/CPR
  • Criminal Records check for working with vulnerable populations


Casual On-call. Must be able to work weekends, overnights and holidays.

Please note that we have also have part-time and full-time roles available. Check our website for all of our open roles.

We look forward to your application!

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