Job Posting 67122

Employment Counsellor (Outreach Facilitator/Case Management), WorkBC Programs
Vancouver & Lower Mainland, New Westminster
closes in 120 days (Fri, 28 May)
full time  •  $43,425 to $46,064 annual salary based on experience and qualifications

Internal / External Employment Opportunity
Employment Counsellor (Outreach Facilitator/Case Management),
WorkBC Programs,
New Westminster location

Why you should apply with us:
At MOSAIC, we take pride in having a supportive, diverse, and inclusive workplace where employees can trust that their ideas and contributions are valued. We were recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. With over 40 years of experience, we’re one of the largest settlement organizations in Canada engaging 350 staff and more than 600 volunteers. Our employees benefit from incorporating many diverse perspectives, taking part in training and career growth opportunities. Come join a vibrant organization and make a difference in someone’s life today!

Join our team!
MOSAIC is seeking an adaptable, independent, client-centred, results-oriented individual who can facilitate the accessibility of employment services for clients. This position is based out of the Fraser Works New Westminster WorkBC Centre location.

Employment Counsellor (Outreach Facilitator/Case Management)

Employment, Language, & Social Enterprise Services

This role will deliver employment, career, and life skills services through group workshops and individual sessions at outreach locations throughout New Westminster utilizing the Fraser Works curriculum. This position will also support job-seeking clients at these sites in their job search efforts in-class, and while working independently at various outreach locations. The goal is to increase the accessibility of services to clients throughout the catchment to help them overcome barriers to employment using a client-centred, non-judgmental, strength-based approach. It is imperative that the Outreach Facilitator demonstrates the ability to support a diverse population and takes the initiative to ensure a safe and inclusive classroom environment for clients and staff in every location where workshops are delivered.


  • Work in a team to update existing curriculum, designed to meet the needs of various types of learners using various delivery formats (face-to-face and virtual environment),
  • Deliver effective, impactful and motivational employment, career development, and life skills curriculum to job-seeking clients in group or individual workshop settings at various partner outreach locations throughout the catchment,
  • Provide WorkBC employment services as an Outreach Job Search Specialist performing Client Intake, Needs Assessment, Action Plan development, making appropriate referrals to other services or to Specialists at the WorkBC Centre, and administering necessary financial supports
  • Develop and maintain positive professional relationships with partner staff at outreach locations;
  • Perform administrative duties such as attendance reporting and progress updates in a timely fashion on ICM or other databases as required/requested, ensuring information is kept confidential and well organized
  • Able to work independently at our Queensborough location one day a week
  • Act as back-up for other roles within the WorkBC Centre when needed (i.e. Facilitator)
  • Assist the Fraser Works Centre Coordinator by participating in performance evaluations and attending other meetings as requested,
  • Have working knowledge or access to updated information on other agencies providing Employment / Training, or other social service programs in the Lower Mainland,
  • Be compliant with the policies and procedures of Fraser Works as well as WorkBC program procedures and regulations


  • A post-secondary degree, certificate or diploma in a relevant field (human resources management, career development, counselling, social work, psychology, adult education), or completion of course work in related fields, or 2 or more years of demonstrated experience in:
    • Working with individuals with complex barriers and a broad range of cultural
    • Job coaching, counselling, or mentoring clients
    • Conducting and interpreting clients’ needs assessments
    • Implementing action plans and monitoring progress to help clients achieve
      sustainable employment
    • Providing excellent customer service and resolving issues both in person and in a
      virtual service delivery environment
    • Building partnerships with employers, community agencies and other
  • Current and satisfactory Criminal Record Check required


  • Excellent interpersonal verbal and written communication skills,
  • Strong group and one-on-one facilitation skills on workshop topics addressing life and employability skills, job search skills, and career exploration and development,
  • Experience administering interest and personality assessments such as the Strong Interest Inventory and Personality Dimensions,
  • Experience providing customer service and resolving issues both in person and in a virtual service delivery environment,
  • Experience building partnerships with employers, community agencies and other stakeholders,
  • Ability to work cooperatively in a team environment,
  • Strong organizational and time-management skills,
  • Proficient in Microsoft Windows operating system and Microsoft Office software such as Word, Excel, Access, Outlook, the Internet and Integrated Case Management system (ICM),
  • Experience de-escalating and maintaining composure in high-stress situations using Nonviolent Crisis Intervention techniques, and
  • Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making


  • Career Development Practitioner certified will be considered an asset
  • Ability to speak a second language will be considered an asset

This is a full-time position.


$43,425 to $46,064 annual salary based on experience and qualifications

We offer a competitive benefits package with contracts of at least one year in length, offering a minimum of 17.5 hours of work per week.



Please apply via email. In the subject line of your email, please type:
“Your Name – Employment Counsellor (Outreach Facilitator/Case Management), FW NW.” Please submit a cover letter and resume in PDF/Word format.


Address your cover letter to:
Hiring Team – Employment Programs
5575 Boundary Road
Vancouver, BC V5R 2P9


Email both the cover letter and resume to .


We thank all applicants for their interest. However, only applicants considered for an interview will be contacted. Before applying, you must be legally be permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of the position.

Ongoing until filled

December 11, 2020

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!