Wage Range: $28.70 - $32.63
Location: Various Sites
Posting Date: December 23, 2020
Closing Date: January 20, 2021
This posting is for one (1) temporary full-time Contract term (up to 1 year)
Who We Are: London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.
Mission: LMCH provides and maintains homes in a safe and supportive environment to meet the needs of the people we serve in our communities.
Vision: LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.
- PURPOSE OF THE JOB:
The successful candidate in this unionized position will provide support, referrals, and other assistance to our tenants in order to help build stronger tenant communities, successful tenancies, and advance the cause of the tenants including adults, seniors, and families.
- KEY DUTIES/RESPONSIBILITIES:
- Provide crisis intervention including assessment and short-term counseling.
- Make referrals and/or advocate for a multi-disadvantaged client group.
- Provide customer service to tenants including assistance with annual lease renewals, transfer applications, repayment agreements.
- Respond to complaints and investigate them in a consistent, fair, and timely manner to reduce escalation.
- Support and educate tenants to meet their obligations and advise them of their responsibilities to assist in tenancy retention.
- Liaise with various social, medical, and law enforcement agencies involved with our tenants.
- Provide guidance and ongoing support to individuals pertaining to neighbor disputes and/or antisocial behavior.
- Complete reports relaying information and recommendations regarding tenant-related social issues and safety concerns.
- Participate in unit inspections and assist with securing units, as required.
- Prompt, effective recording of information in Yardi property management software.
- Review of surveillance system footage when required.
- Assist in organizing joint staff/tenant information meetings; participate as required.
- Attend LTB hearings as required.
- Other duties as assigned.
- EDUCATION, EXPERIENCE, & QUALIFICATIONS:
- College diploma or university degree in a relevant social service field
- Minimum of 2-3 years’ experience in a social service field dealing with a diverse client population
- Must possess knowledge of counselling interventions, harm reduction, addictions, and mental health
- Demonstrated experience analyzing and resolving applicant/client issues
- Well-developed interpersonal skills and conflict resolution skills to deal tactfully and effectively with various social issues
- Strong organizational and time management skills; able to take initiative and possess a positive team attitude
- Able to deal effectively with crisis situation
- Demonstrated understanding of support requirements specific to individuals with developmental, physical, and medical challenges
- Strong report writing skills; ability to write clear, concise observations of behaviour
- Ability to use sound judgement and make independent decisions based on policies and procedures; willingness to promote our Corporate philosophy
- Strong organizational, communication, and problem solving skills; attention to detail
- Knowledge of community support agencies and the services or resources available
- Knowledge of the Housing Services Act, Residential Tenancies Act, and the City of London Housing Division Notices and local policies
- Proven computer skills, including effective working skills of MS Word, Excel, Outlook, and Yardi Enterprise
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Able to build and maintain lasting relationships with other departments, key business partners, and government agencies
- Must possess a valid driver’s license, have access to a reliable vehicle, and carry adequate insurance
- WE CARE PHILOSOPHY:
The incumbent contributes and supports the overall culture and working environment of the agency by:
- Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
- Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
- Committing to work in a diverse, interdisciplinary setting.
- Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
- Setting an example of a strong work ethic and positive team attitude.
- Working with diverse communities with sensitivity, creativity, innovation, language and cultural understanding in a non-judgmental manner.
- POLICE RECORDS CHECK and VULNERABLE POSITION SCREENING:
This position requires the successful candidate submit a current Police Records check from their local police service. A current LMCH employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than one year old.
- SALARY & BENEFITS, AND HOURS OF WORK:
Hourly wage range of $28.70 - $32.63, with comprehensive health benefits and a defined benefit pension plan. Normal working hours are 8:30 AM to 4:30PM, Monday to Friday.