Reporting to, and working in collaboration with the National Director, Community Programs (Interim) & After Stroke, the National Manager, After Stroke & Professional Practice provides strategic leadership across Canada with a focus on the development and delivery of high-quality programs and services to those impacted by stroke. The role will ensure all program offerings adopt evidence-based best/leading practices, are outcome focused and provide person-centred assessments and support, concentrating on optimizing quality of life as is defined by the client. Close attention will be given to program design, quality improvement, meaningful outcomes, and risk management. The support and program opportunities available to stroke survivors and their families, across the country, are key to the image of March of Dimes Canada and the fulfilment of its mandate and strategic plan.

 

The National Manager will work closely with Associate Directors; National Manager, Community Programs & Professional Practice,; National Manager, Virtual Programs & Information Services; CPAS Regional Managers; Coordinators, After Stroke; Manager, Strategy; and the Research and Quality Improvement team to ensure all individuals affected by stroke have access to the same valuable opportunities, no matter where they live. This role is a critical resource for CPAS teams nationally, offering advice and expert consultation in developing, delivering, and evaluating new programs, and enhancing current programs offered in all regions across Canada.

 

A good understanding of the organizational structure and strategic direction will be critical, as they will be responsible for harnessing their expertise as a significant contributor and leader for a variety of National strategic initiatives. The National Manager will work pro-actively and collaboratively with internal and external stakeholders from across the country to influence the successful execution of all organizational projects. Building trusting and credible relationships, while representing the organization professionally is essential.

 

The National Manager will work closely with the Marketing and Communications team to coordinate and support the marketing of After Stroke programs and other initiatives, including the production and distribution of promotional and educational materials. A strong relationship will also be necessary with the National Philanthropy team, as the National Manager will have high level oversight for all fund development initiatives and support the identification of donor or grant opportunities that support program growth that is aligned with emerging consumer needs.

• Provides strategic leadership for the CPAS portfolio across Canada, with a focus on the development and delivery of high-quality programs and services to those living with disabilities
• Ensures program offerings are evidence-based, outcome driven and provide person-centred assessments and support
• Ensures programs and services comply with regulatory and quality standards.
• Develop, implement, maintain and continuously improve a professional practice outcomes framework for the CPAS portfolio
• Lead the planning, design, documentation, implementation and evaluation of professional practice programs, policies and procedures
• Exercises quality improvement of program and service offerings across Canada, monitors program and consumer trends and implements new practices to ensure services respond to consumer needs.
• Participate in implementing and evaluating quality improvement initiatives
• Develop and update programs and materials that reflect evidence-based practice and address program-specific requirements
• Participates in implementing and evaluating innovative program delivery models
• Research critical service delivery issues and recommend changes, as needed
• Monitor, interpret and assess impact of relevant changes and trends in standards, legislation and practice as it pertains to program delivery
• Monitor evaluate and report on program development, performance, and outcome data at a National level.
• In collaboration with the National Philanthropy team, provide high level oversight for fund development initiatives for community programs and support the identification and execution of donor or grant opportunities
• Identify training opportunities for staff within the CPAS portfolio based on trends identified and professional practice requirements
• Acts as a contributor and leader for a variety of National strategic initiatives.
• Highlights potential risks or malfunctions and act proactively to resolve issues; addressing quality and consumer-related issues.
• Develops and manages internal and external stakeholder relations, involvement in joint initiatives.
• Collaborates with other internal business units to enhance the services offerings and support the needs of clients across the country.
• Seeks opportunities for improvement and suggest new projects.
• Acknowledges and adheres to privacy and confidentiality best practices.

• Post-secondary degree or diploma in business, management, social services, education, or equivalent.
• Minimum 3-5 years related managerial and leadership experience that includes the following
• Experience working with the disability community, knowledge of disability issues and/or lived experience of disability will be considered strong assets.
• Demonstrated program development, implementation and evaluation skills in healthcare or
• charitable sector
• Demonstrated experience in project planning, budget planning and financial management
• Demonstrated leadership/administration experience
• Demonstrated program development, implementation and evaluation skills
• Demonstrated budgeting and financial management skills
• Demonstrated team management skills and leadership abilities
• Demonstrated ability to build professional relationships, up to and including the executive level, including health professionals and academic administration
• Demonstrated professional, customer-focused behaviour
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Strong oral presentation skills
• Ability to multi-task, keep current on department activities, problem -solve, make recommendations and take appropriate action
• Self-motivated to achieve quality-oriented results in work produced and services provided
• Good organizational and planning skills; effective team player
• Familiarity with disability issues
• Ability to foster a cooperative work environment