Be a Part of the Residential Program Team:

This department provides programs and services that include a 30-bed shelter service, a 24-Hour Crisis Line, a Women’s Program, and a Children’s Program. These services and programs are mainly organized and carried out through the structured and formal case management and client support process. The team provides programming and service delivery within a shift-based scheduling to ensure continuous service over days / evenings /overnights/ weekends.

Job Summary:

The position's overall responsibility is to ensure the effective delivery of services through a client support approach by: providing night and weekend coverage for the shelter; professional assistance and emotional support if necessary; ensuring that all information about significant occurrences on the night shift is accurately communicated to the relevant Case Coordinator.

Duties and Responsibilities:

• Respond to 24-hour crisis line: conduct needs assessment; provide emotional support, social services information and resources, as needed
• Deliver initial information to Case Coordinator to develop case plans
• If needed, provide emotional support
• Resolve issues of conflict respectfully and promptly
• Perform building security check
• As required, perform client discharges according to established policy and procedures
• If needed, conduct admission and initial interviews and address client basic needs
• Respond to client’s medical and personal needs as necessary
• Assist in developing safety plans, if needed
• Perform basic and mandatory shelter operation tasks
• Respond to emergency situations as necessary
• Perform basic and mandatory office administration tasks

Job Requirements & Competencies:

• Relevant education and/or related experience in programs for intimate partner violence against women
• In-depth knowledge and understanding of issues affecting women and children who have experienced abuse and resources to support them
• Excellent documentation skills
• Experience using Microsoft Word, Outlook, Excel, Access and Power Point ability to use database
• Group facilitation and presentation skills
• Consistent ability to demonstrate professional behavior in delivery of services
• Knowledge and experience in crisis intervention
• Respect for boundaries and excellent interpersonal skills
• 1-year experience in providing emotional support to women experiencing intimate partner violence
• Demonstrated skills in Microsoft Word, Outlook, Excel, Access and ability to use client case management database
• Ability to navigate database and program software
• Ability to communicate verbal and written information formally, accurately and clearly
• Observation of strict confidentiality
• Ability to adhere to policies and procedures and best practices
• Goal and results driven
• Ability to develop reliable work relationships within a diverse work environment
• Ability to manage conflicts and capable of managing own emotional difficulties
• Valid First Aid/CPR/Food Handling certificates or be willing to accept training
• Light to moderate lifting, climbing stairs etc.

As an employee, you will benefit from:

• Group Insurance benefits, if eligible
• Employee’s Work-life balance
• Competitive compensation
• A positive work environment

Good to Know:

We thank all applicants, however, only applicants with the required qualifications and competencies will be contacted.

Must be legally eligible to work in Canada and/or must have a valid work permit that allows the candidate to fulfill the requirements of the role.

All successful applicants must undergo a police vulnerable sector check.

Interval demonstrates its commitment to equity, diversity and inclusion, respect in the workplace and does not condone any form of discrimination and workplace violence