Job Posting 67456

Shelter Support Worker
Interval House
Toronto Metro area, Toronto
closes in 15 days (Thu, 4 Feb)
part time  •  $21.43/hr

Be a Part of the Residential Program Team:

This department provides programs and services that include a 30-bed shelter service, a 24-Hour Crisis Line, a Women’s Program, and a Children’s Program. These services and programs are mainly organized and carried out through the structured and formal case management and client support process. The team provides programming and service delivery within a shift-based scheduling to ensure continuous service over days / evenings /overnights/ weekends.

Job Summary:

The position's overall responsibility is to ensure the effective delivery of services through a client support approach by: providing night and weekend coverage for the shelter; professional assistance and emotional support if necessary; ensuring that all information about significant occurrences on the night shift is accurately communicated to the relevant Case Coordinator.

Duties and Responsibilities:

  • Respond to 24-hour crisis line: conduct needs assessment; provide emotional support, social services information and resources, as needed
  • Deliver initial information to Case Coordinator to develop case plans
  • If needed, provide emotional support
  • Resolve issues of conflict respectfully and promptly
  • Perform building security check
  • As required, perform client discharges according to established policy and procedures
  • If needed, conduct admission and initial interviews and address client basic needs
  • Respond to client’s medical and personal needs as necessary
  • Assist in developing safety plans, if needed
  • Perform basic and mandatory shelter operation tasks
  • Respond to emergency situations as necessary
  • Perform basic and mandatory office administration tasks

Job Requirements & Competencies:

  • Relevant education and/or related experience in programs for intimate partner violence against women
  • In-depth knowledge and understanding of issues affecting women and children who have experienced abuse and resources to support them
  • Excellent documentation skills
  • Experience using Microsoft Word, Outlook, Excel, Access and Power Point ability to use database
  • Group facilitation and presentation skills
  • Consistent ability to demonstrate professional behavior in delivery of services
  • Knowledge and experience in crisis intervention
  • Respect for boundaries and excellent interpersonal skills
  • 1-year experience in providing emotional support to women experiencing intimate partner violence
  • Demonstrated skills in Microsoft Word, Outlook, Excel, Access and ability to use client case management database
  • Ability to navigate database and program software
  • Ability to communicate verbal and written information formally, accurately and clearly
  • Observation of strict confidentiality
  • Ability to adhere to policies and procedures and best practices
  • Goal and results driven
  • Ability to develop reliable work relationships within a diverse work environment
  • Ability to manage conflicts and capable of managing own emotional difficulties
  • Valid First Aid/CPR/Food Handling certificates or be willing to accept training
  • Light to moderate lifting, climbing stairs etc.

As an employee, you will benefit from:

  • Group Insurance benefits, if eligible
  • Employee’s Work-life balance
  • Competitive compensation
  • A positive work environment

Good to Know:

We thank all applicants, however, only applicants with the required qualifications and competencies will be contacted.

Must be legally eligible to work in Canada and/or must have a valid work permit that allows the candidate to fulfill the requirements of the role.

All successful applicants must undergo a police vulnerable sector check.

Interval demonstrates its commitment to equity, diversity and inclusion, respect in the workplace and does not condone any form of discrimination and workplace violence

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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