Job Posting 67475

Youth Outreach Worker
Capilano Community Services Society
Vancouver & Lower Mainland, North Vancouver, BC
closed 6 days ago (Fri, 15 Jan)
full time  •  $21/hour-$23/hour gross for a 35-hour week; plus benefits after 3-months

Capilano Community Services Society (CCSS)

Location: North Vancouver, BC

Position Title: Youth Outreach Worker

Type of Position: Permanent, Full-Time

Wage Rate: $21/hour to $23/hour gross, for 35 hours per week

Benefits: A benefits package is available following 3 months of consecutive, full-time employment and successful completion of a 3-month probationary review.

Hours: Monday to Friday, 9:00am to 4:30pm – flexible hours may be required

Start Date: January 25, 2021


About Capilano Community Services Society


For 50 years, Capilano Community Services Society (CCSS) has connected residents of the North Shore to their communities by providing support services, resources, and outreach programs that address the current and emerging needs of at-risk youth, and frail and isolated seniors. Our programming is designed to support and enhance social connections, health and well-being, and resiliency. Our goals are to foster vibrant, inclusive and caring communities where residents feel a sense of belonging and can thrive. Our geographical reach covers communities in and around the Capilano area of North Vancouver and programs are designed to meet the needs of this population.


Overview of Youth Outreach (YOW) Role


Our Youth Outreach Workers (YOW’s) support and advocate on behalf of young people facing behavioral, developmental, social, and protection issues. YOW’s provide basic support, intervention, and risk assessments, and refer clients to other professional services when the issues are complex. YOW’s work with young people on an individual or group basis, offering practical and emotional support and helping them to develop skills to make positive changes in their lives.


Additionally, our YOW’s facilitate a variety of youth programs for Middle Years (Grade 6 and 7), high school students (Grade 8 to 12) and older youth (up to 24 years of age). We offer school lunch/discussion groups, after-school programs/out-trips, and summer out-trips. Our fun, engaging and structured programs promote social and emotional learning, and pro-social behaviours. YOW’s also coordinate, lead and participate in numerous community youth events throughout the year.

The Youth Outreach Worker reports to CCSS’s Program Manager.


COVID-19 Response Plan and Youth Outreach Worker Job Tasks


Providing a safe work environment is our priority. In response to the COVID-19 pandemic, CCSS may adjust, or change job tasks (described below), in alignment with advice from local and provincial health authorities. Job tasks for the Youth Outreach Worker may involve providing in-person and/or online programs and services, in our office and/or from an employer-approved off-site/remote location. All CCSS activities have approved safety plans in place.


Job Description


  • Assist in planning, developing, coordinating, supervising, and implementing a variety of youth programs that include after school programs, summer program activities/out-trips, lunchtime workshops at high schools and other outreach programming. Our programming activities are designed to encompass social-educational-recreational opportunities.
  • Actively participate and provide leadership in all aspects of the programs such as: indoor/outdoor games/sports, crafts, cooking, including leadership skills building.
  • Engage children and youth in new adventures and experiences to assist participants to develop new skills and increase independence and resiliency.
  • Encourage and model positive behaviour within the group setting and in public areas.
  • Demonstrate sensitivity, understanding, and respect for our program participants and their families, who may have varying facets of vulnerability (low income, learning disabilities, social isolation, trauma, newcomers, etc.), while maintaining professional boundaries.
  • Demonstrate respect for diversity, and identify and enhance opportunities for inclusion for participants who identify as LGBTQ2 youth, or children/youth who are from other cultures (new immigrants), and/or Indigenous children/youth who hold other world views/other ways of knowing.
  • Establish ongoing relationships with potentially at-risk youth between the ages of 10 to 24 years old.
  • Develop relationships of mutual trust, respect, caring and support, and create spaces that feel safe, inclusive, and inviting to youth.
  • Provide support, education, and advice in a one-to-one, or group setting (i.e. school, or community/community partner locations), and identify other supports for youth and make referrals as necessary.
  • Provide information to families about youth services and resources available in the local community.
  • Liaise with parents, school staff/administration, and third-party service providers, in relation to marketing, coordinating, and implementing the programs.
  • Write reports including tracking program statistics.
  • Work collaboratively with all staff and management to ensure high-quality programming.
  • Other duties may be assigned by the employer.

Qualifications, Skills, Knowledge and Experience


  • A bachelors’ degree in the area of social service work, community development, family counselling, child development, psychology or a related field is preferred. A relevant combination of education and experience will also be considered.
  • Work and/or volunteer experience in child, youth and/or family programming.
  • Able to recognize and deal with behavioral and social adjustment issues.
  • Effective leadership skills, and considerable knowledge of small group dynamics, related to youth.
  • Working knowledge of standard casework techniques and their application to behavioral, social, and family problems.
  • Experienced using a variety of online platforms such as Zoom.
  • Highly proficient in creating, curating, and using engagement strategies to post content on social media platforms.
  • Be able to demonstrate basic computer literacy in standard office software programs, i.e., word processing, spreadsheet, design, Internet, e-mail, and smartphone applications, for administrative and marketing/communications job tasks.
  • Must have good listening skills, be a critical and strategic thinker, be able to innovate, have excellent problem-solving skills, and be able to work well independently and as part of a team.
  • Ability to speak a second language other than English is an asset.


Applicant Criteria


  • Must be legally entitled to work in Canada in accordance with relevant provincial legislation and regulations, i.e., Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
  • Must have a valid Canadian Social Insurance Number at the start of employment.
  • A regular unrestricted (no “N”) class 5 driver’s license and use of own vehicle is required for this job.
  • Must posses a First Aid certificate or be able to obtain certification by start of employment.
  • A successful criminal record and vulnerable sector check will be required prior to the start of employment.


How To Apply


To apply for this job, please email your cover letter and resume by 4:00pm on January 15, 2021, to Maralyn Wild, Program Manager at:

No phone calls please.

We thank all candidates for applying and will only be contacting shortlisted candidates.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!