COSTI REQUIRES GENERAL COUNSELLOR FOR ITS
COSTI is a multicultural organization providing social services, settlement,
employment, and language training services. For more information about COSTI,
please visit our website at www.costi.org.
Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles
This is a Union position scheduled to work 35 hours per week
- Provides initial intake and needs assessments for families/ individuals experiencing homelessness.
- Provides supportive counselling, crises intervention and follow-up services in special needs cases.
- Works one on one with clients to develop a case plan and connect them to supports and services in the community.
- Provides information and referral for legal support, income support (OW), employment support, education, health services etc.
- Delivers orientation sessions on shelter rules, and settlement related topics.
- Advocates and case consults with other social service organizations and service providers.
- Provides crisis intervention and counselling e.g. in cases of conflict.
- Documents services and activities in COSTI’s data base system and SMIS (Shelter Management Information System) and prepares necessary reports.
- Refers clients to community & social service agencies for additional support.
- Social Services Worker diploma or equivalent with relevant practicum experience.
- Minimum of twelve (12) months experience providing case management and counselling in shelters:
- Identifying needs through initial assessments and basic mental health assessments;
- Referrals to programs and education within COSTI and other social service organizations, such as language training, income support, legal support, etc.;
- Emotional supportive counselling;
- Experience in crises intervention and de-escalation of violence.
- Speaking a second language will be considered an asset.
- Demonstrated experience providing services in the following areas; wife and child abuse, mental health, addiction, and victims of torture, war and displacement.
- Previous case management experience.
- Knowledge of specific issues facing homeless population and resettled refugees in general.
- Ability to negotiate and advocate with mainstream society and able to intervene during crisis.
- Demonstrated experience in data-entry, documentation and reporting.
- Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
- Excellent communication, organization and coordination skills.
- Possession of a valid First Aid/CPR training certificate is required.
- Possession of a valid Naloxone training certificate is required.
- Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.