Job Posting 67593

General Counsellor
COSTI Immigrant Services
Toronto Metro area, Hwy 401 and Victoria Park Ave, Toronto
closes in 3 days (Tue, 19 Jan)
full time  •  $49,285 to $53,045 per annum+ benefits




COSTI is a multicultural organization providing social services, settlement,
employment, and language training services. For more information about COSTI,
please visit our website at


Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles


This is a Union position scheduled to work 35 hours per week




  • Provides initial intake and needs assessments for families/ individuals experiencing homelessness.
  • Provides supportive counselling, crises intervention and  follow-up services in special needs cases.
  • Works one on one with clients to develop a case plan and connect them to supports and services in the community.
  • Provides information and referral for legal support, income support (OW), employment support, education, health services etc.
  • Delivers orientation sessions on shelter rules, and settlement related topics.
  • Advocates and case consults with other social service organizations and service providers.
  • Provides crisis intervention and counselling e.g. in cases of conflict.
  • Documents services and activities in COSTI’s data base system and SMIS (Shelter Management Information System) and prepares necessary reports.
  • Refers clients to community & social service agencies for additional support.




  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of twelve (12) months experience providing case management and counselling in shelters:
    • Identifying needs through initial assessments and basic mental health assessments;
    • Referrals to programs and education within COSTI and other social service organizations, such as language training, income support, legal support, etc.;
    • Emotional supportive counselling;
    • Experience in crises intervention and de-escalation of violence.
  • Speaking a second language will be considered an asset.
  • Demonstrated experience providing services in the following areas; wife and child abuse, mental health, addiction, and victims of torture, war and displacement.
  • Previous case management experience.
  • Knowledge of specific issues facing homeless population and resettled refugees in general.
  • Ability to negotiate and advocate with mainstream society and able to intervene during crisis.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Excellent communication, organization and coordination skills.
  • Possession of a valid First Aid/CPR training certificate is required.
  • Possession of a valid Naloxone training certificate is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.

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