Job Posting 67611

General Counsellor
COSTI Immigrant Services
Toronto Metro area, 760 College Street, Toronto
closed 5 days ago (Wed, 20 Jan)
part time  •  $39,758 to $42,790 per annum plus benefits




COSTI is a multicultural organization providing social services, settlement,
employment, and language training services. For more information about COSTI,
please visit our website at


This is a part-time Union position scheduled to work 30 hours per week**





  • Provides intake and assessment of client needs, barriers and assets in the development of their settlement plan, particularly to refugees and newcomers.
  • Through a Case Management service model, assists clients with information, referral, documentation, crisis intervention and supportive counselling services.
  • Organizes and facilitates one on one and group orientation sessions to newcomers.
  • Provides follow-up to clients.
  • Advocates and promotes the programs and services of the agency.
  • Liaises with government, community groups, educational institutions and volunteers regarding services for clients.
  • Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI CISv2 and ICARE databases.
  • Performs other duties as required.





  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Minimum of one (1) year experience in providing settlement counselling.
    • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
    • Conducting needs assessments, to address any of the following issues:
      • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank),crisis intervention (child abuse, women & elder abuse), Income support (OW, ODSP, CPP, OAS), Education (high school, LINC, ESL, post-secondary).
    • Organizing and facilitating orientation sessions to address any of the following topics:
      • Initial and post settlement health needs e.g. OHIP, Canada’s food guide, Elder Abuse, finding a doctor;
      • Financial issues e.g. income supports, fraud prevention, power of attorney
      • Orientation to education, children services, recreation
      • Housing options, tenant rights, subsidized housing
      • Citizenship preparation,
  • Must have previous experience in working with clients from China.
  • Thorough knowledge of settlement issues facing refugees and new immigrants.
  • Sensitive to the needs of newcomers and aware of the social and economic trends of immigrants.
  • Experience in completing immigration and various government application forms
  • Demonstrated experience organizing and facilitating orientation sessions.
  • Must be able to speak one or more of the following languages: Somali, Amharic, Mandarin or Cantonese.
  • Demonstrated experience with virtual platforms (Zoom, Google Meet, GoToMeetings)
  • Strong customer service skills and demonstrated ability to liaise with community organizations.
  • Experience in conducting various methods of outreach.
  • Demonstrated ability to work under pressure of heavy caseload and deadlines.
  • Sound knowledge of iCARE database, Internet, Email and MS Office in a Windows environment.
  • Highly developed organizational skills, ability to multi-task and set priorities independently.
  • Good written and oral communication skills in English is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.



**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.

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