Job Posting 67624

Intake Counsellor
COSTI Immigrant Services
Toronto Metro area, 100 Lippincott Street, Toronto; and Hwy 404 & Sheppard Ave East
closed 6 days ago (Wed, 20 Jan)
full time - term / contract  •  February 26, 2021 to December 10, 2021



  • Assesses clients' needs in regards to initial settlement issues.
  • Conducts GAR (Government Assisted Refugees) Clients Intake.
  • Refers client to other agencies or in-house for further counselling.
  • Develops short term and long-term case management counselling services.
  • Registers clients into various programs and activities offered onsite and offsite.
  • Liaises with other agencies and organizations regarding services for clients.
  • Accompanies clients to process OHIP, SIN and bank applications.
  • Conducts Community Mapping and escorts (TTC, walking etc.) client groups for area tours.
  • Assists in helping clients set priorities. Follows up on their progress.
  • Inputs cases/information in database systems and prepares referral data for monthly reports (COSTI CISv2 and ICARE).
  • Facilitates groups and workshops for newcomers.




  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of nine (9) months experience providing initial settlement services.
  • Demonstrated experience using RAP assessment tool to identify GAR client needs and make appropriate referrals based on the assessment.
  • Previous experience providing supportive counselling.
  • Demonstrated experience providing case management to clients with complex needs, wife and child abuse, resettlement, victims of torture, war and displacement.
  • Demonstrated experience providing workshops on rules & regulations of living in a shelter facility, accessing services in the community, health & safety, use of public transportation etc.
  • Knowledge of specialized services in the community and strong advocacy skills.
  • Previous experience facilitating the processing of OHIP, SIN and bank accounts.
  • Conducts Community Mapping and escorts (TTC, walking etc.) client groups for area tours.
  • Previous experience conducting Community Mapping.
  • Previous experience assisting clients in applying for Child Tax Benefits, GST/HST credits.
  • Must be fluent in Arabic.
  • Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Excellent communication, organization and coordination skills.
  • Possession of a current First Aid/CPR training certificate would be an asset.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.

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