Job Posting 67666

Digital Literacy Worker
North York Community House
Toronto Metro area, Toronto
closed 2 days ago (Fri, 15 Jan)
part time - term / contract  •  $23.70 per hour

Position Title: Digital Literacy Worker 
Hours: 7 hours per week
Reports to: Manager, Children, Youth and Family
Start and end dates: January 2021 – March 31, 2021
(12 week contract)

Salary: $23.70 per hour
Location: Works remotely from home, and on site to provide one-to-one digital literacy support. May work in a blended model with some activities taking place in person from our NYCH office sites to provide one-to-one support.


North York Community House is a dynamic neighbourhood centre that has been working with residents of northwest Toronto for almost 30 years. We are committed to building strong, vibrant communities, and supporting local residents, new Canadians, parents and children, youth and seniors to meet and achieve their goals. NYCH believes that all the community members we serve have the strength and ability to succeed – our role is to help them get there.


Position Summary 

In response to the emerging needs of newcomer communities, this worker will provide one-to-one support to clients to help them develop digital literacy skills needed to connect online to access remote services. As we evolve and support our communities during the COVID-19 pandemic, we are currently offering programs online and many community members are left without access to services because of the lack of know-how to use technology and online platforms. This worker will provide a mix of in-person and online support to help our most vulnerable marginalized communities learn and develop the skills to stay connected.


Program Support and Delivery

  • Plan, develop and ensure one-to-one digital literacy tutorials/coaching sessions are carried out in a culturally sensitive manner and are appropriate for the community members’ needs
  • Reach out to NYCH colleagues to seek internal referrals of clients who are struggling with digital literacy, and response to questions and concerns from staff and clients
  • Schedule one-to-one appointments and follow-up with extra resources after initial appointments
  • Attend to the learning needs of each participant and provide appropriate guidance to improving their technology skills
  • Respond to emergency situations quickly and appropriately, including through referrals to other NYCH staff and partner agencies, as immediate needs may arise
  • Work with other agency staff and community partners in sharing community resources and additional learning tools, services or opportunities services that would further enhance digital literacy and computer/technology access
  • Liaise with community members and partner agencies for external outreach and promotion, and respond to any questions or concerns
  • Be aware of clients’ other needs (settlement, language, employment, healthcare, etc.) and refer them to internal and external programs and services
  • Be aware and understand digital literacy program learning model, plans and requirements for eligibility


Reporting and Logistics

  • Track appointments, registrations, and enter data on OCMS
  • Evaluate and analyze any community feedback to ensure program model reflects the needs of the community
  • Assist with program outreach activities
  • Participate in NYCH trainings and meetings as required
  • Additional support and duties as required


Required Qualifications:

Education or Equivalent experience

  • Completion of, or working towards, post-secondary education in community service, social work or related field and/or comparable work experience

Experience and Skills

  • Must be available to work in-person
  • Minimum 1 years demonstrated experience in facilitating programs or services for newcomers and other marginalized community members
  • Experience working with marginalized newcomer communities from diverse cultures within an anti-discriminatory framework
  • Passionate, energetic and committed to supporting newcomers
  • Well versed with online platform tools such as Microsoft Teams, Zoom, etc.
  • Highly motivated, positive attitude and ability to work well in a team
  • Responsible, dependable and punctual, with ability to communicate timely with staff/supervisor
  • Detail oriented with strong organizational skills
  • Good problem solving/conflict resolution skills
  • Strong verbal and written communication skills (a second language is an asset)

Other Requirements:

  • An updated police reference check will be required upon employment

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