Job Posting 67677

Outreach Worker (HPP and Reaching Home)
John Howard Society Pacific
Vancouver & Lower Mainland, Vancouver
closed 4 days ago (Fri, 22 Jan)
full time  •  $21.92 - $25.53


The John Howard Society Pacific (JHS) is a non-profit organization which provides the opportunity to work with purpose, and impact change in your community. We are a dynamic, innovative social service organization that strives to create safe, healthy, and inclusive communities for all. We do this through a continuum of programs which provide assistance with housing, life-skills, education, employment, and community-based services, with the goal of helping individuals achieve greater independence.


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This position will provide intensive supports and services to individuals experiencing, or at risk of, homelessness in a flexible, compassionate, and responsible manner.



37.5 hours per week:
• 20 hours per week – HPP
• 17.5 hours per week– Reaching Home


Temporary Position until July, 2021

Monday to Friday 0900-1630, flexible hours including evenings and weekends based on operational/clients needs






  • Assists individuals with locating and securing safe and affordable housing
  • Provides individuals with the support to maintain housing through landlord-tenant mediation
  • Works in collaboration with the client to formulate a comprehensive service plan that is reviewed and modified with client on a regular basis
  • Provides outreach, case management, counseling, advocacy, and other needed services to clients in any environment including: the streets, shelters, hospitals, institutions, apartments, and office
  • Provides individually tailored services to each client—i.e. housing placement, independent living skills, vocational guidance, appointment escorts, information and access to integrated substance use treatment and counselling including, family, relationship, parenting
  • Maintains written and computerized records, compiles reports and completes other program documentation (including case notes, statistics, letters, available file information, etc.) in accordance with the policy and procedures manuals of the society and in accordance with funder requirements
  • Supports and provides services for all clients who have histories of homelessness and lived experiences of facing multiple barriers such as substance abuse, mental health, involvement in the criminal justice system, and trauma
  • Initiates, coordinates and monitors referrals to community services, and advocates client participation in them
  • Creates, builds, and fosters partnerships with housing providers and landlords
  • Educates, informs and advocates for clients regarding benefits and entitlements (social assistance, rental subsidies, employment supports, low income services i.e. food bank and food stamps)
  • Participates in staff meetings and meetings with project community partners as instructed by the Program Manager
  • Other duties as subsequently negotiated

 KEY ACCOUNTABILITIES - Homelessness Prevention Program

  • Receives and reviews referrals from walk-in/drop-in centre otherwise known as Community Services Office, Community Living of British Columbia, Correctional Service Canada, BC Housing, BC Corrections and community partners to determine eligibility criteria of presenting an imminent risk for homelessness
  • Works with the client, researches background material, and seeks the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities
  • Works with the client to consider issues and creates a mutually agreed intervention and support plan that has measurable short and long-term goals
  • Ensures issues of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure, lifestyle and access, employment, and education are addressed in this plan
  • Ensures the client’s ongoing legal, mental health and physical health issues are addressed in the plan
  • When and as needed, provides a wide range of interventions to enable the client to address and accomplish the established goals
  • Interacts with other professionals, family members and organizations to ensure services, admissions and treatments are in the client’s interest and supportive of the long-term goals
  • On the client’s behalf, is a resource to other professionals, including but not limited to the courts, parole and program staff, probation services, police, psychological/psychiatric, and mental health team
  • Maintains extensive records and case notes in accordance with the policy and procedures manuals of the society
  • Completes quarterly/monthly progress reports
  • Participates in staff meetings and meetings with funders and community partners as instructed by the Program Manager
  • Other duties as subsequently negotiated


We are seeking a highly motivated individual with a proven ability to work within a fast-paced, growth-focused environment. The ideal candidate has:

  • A diploma and/or a degree in the social or behavioural sciences
  • Combination of work experience in the social services sector particularly, working with federal or provincial clients in a correctional environment or on a supervised release; acquired knowledge of the continuum of housing and barriers to accessing safe and affordable rental markets; and serving socially marginalized or disadvantaged populations with complex and multifaceted needs
  • Patience, creativity, flexibility, and compassion
  • Demonstrated and clear ability to respond well in crisis situations
  • Sensitivity to the unique needs of those of Aboriginal ancestry and ethno-cultural groups, and persons with disabilities
  • Ability to deal with potential violence
  • Excellent written and verbal communication skills in English


  • Ability to successfully complete a Criminal Records Check
  • Current Emergency First Aid Certificate
  • Class 5 driver’s license


  • Committed Living Wage Employer
  • Opportunity to work with purpose for nonprofit organization
  • Great work environment
  • Competitive benefits
  • Chance to grow in a diverse range of programs
  • Internal training and development opportunities

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