Want to help build the future of animal welfare in BC? Come join the BC SPCA Operations team in the exciting new position of Manager, Municipal Animal Services.
About this position:
An opportunity has arisen for experienced and highly organized Manager, Municipal Animal Services to join our Operations Team. Reporting to the Regional Manager, Lower Mainland & Fraser Valley this position is primarily focused on successful management and delivery of the BC SPCA’s contract with the City of Richmond to provide municipal animal services, with direct supervision of Animal Control Officers. In doing so, the position must develop a close and effective working relationship with the Vancouver Branch, which has been assigned responsibility for the sheltering portion of the contract. This position will also act as a resource to assist Branch Managers in Burnaby and Maple Ridge in the fulfillment of contracts with those municipalities. A secondary focus of the position will be in supporting community outreach work in the City of Richmond and promoting public awareness of BC SPCA services in this community.
You will use your strong management skills to lead a team of dedicated staff and foster a positive work environment. You will have a hands-on approach and always believe in the highest standards of care and welfare for animals.
This position will work mainly at our Vancouver Branch and will consider remote work options. You will join a team of passionate colleagues in a fast paced, growing organization. We offer a competitive compensation package.
Duties and responsibilities of this position:
Delivery of BC SPCA Services in Richmond:
- Acts as the primary contact for the City of Richmond regarding the two (2) year contract the BC SPCA has entered into to provide municipal animal services.
- Ensures all aspects of municipal contract requirements are being met on time, on budget and with best practice standards as defined by the BC SPCA and endorsed by the relevant municipality.
- Ensures the implementation of high customer service standards and monitors overall customer satisfaction for the municipal government and the community.
- Receives and resolves any public complaints and concerns related to the BC SPCA enforcement of the animal control and other related bylaws for the City of Richmond.
- Troubleshoots any issues that arise with the administration/delivery of the contract itself and works toward successful resolution.
- Tracks data and prepares required reports.
- Makes presentations to, or attends, Committee or City of Richmond Council meetings as required.
- May be involved in contract renegotiation/renewal discussions.
- Works with the Vancouver Branch Manager to ensure effective communication and smooth transitions between field work and shelter work.
- Builds relationships and creates process flows that make sense and are followed; is proactive in addressing any issues that arise with flow between the two areas of responsibility.
- Manages and leads Animal Control Officers and other similar field staff assigned to fulfilling the provisions of the contract. This includes but is not limited to: recruitment/selection, onboarding/training, performance management, and discipline/discharge.
- Ensures provisions of the collective agreement are followed, where applicable, and participates in the resolution of grievances and preparation for collective bargaining.
- Ensures all staff and volunteers complete an approved on-boarding process upon hire and all new and existing staff and volunteers have completed all training requirements.
- Acts as a champion of the BC SPCA Health & Safety program ensuring that safe work practices are implemented and are being carried out to protect staff, volunteers and animals from injury and/or illness.
- Submits all payroll information to the Human Resources department on a timely basis.
- Supports the delivery of existing BC SPCA community outreach programs in the City of Richmond including, but not limited to:
- Pet food banks
- Community-based spay/neuter programs
- Services for people and their pets fleeing interpersonal violence situations
- Provides input into plans for growth/enhancement of existing programs or creation of new programs related to BC SPCA community outreach in the City Richmond, based on the community’s unique needs and the organization’s strategic directions.
Other Administrative Duties:
- Acts as an expert resource to Branch Managers in Burnaby and Maple Ridge on delivery/administration of their municipal animal services contracts.
- Provides technical and relationship-building advice, where needed.
- Assists Branch Manager with trouble-shooting complaints.
- May assist with contract renegotiation/renewal discussions.
- Tracks and reports on the successful implementation and maintenance of standard operating policies/procedures (SOPs) and related programs and takes immediate steps to address any challenges to implementation or maintenance of these policies, procedures and programs.
- Ensures vehicles, equipment and supplies are maintained in a condition acceptable to the Society and prepares requests for capital improvements as needed.
- Assists the Regional Manager of the Lower Mainland/Fraser Valley (LM/FV) with providing support to provincial animal control initiatives such as personal protective equipment (PPE) distribution and tracking, equipment research, expressions of interest and SOP creation.
- Develops and reports on annual goals and objectives that are consistent with departmental and organization-wide strategic directions.
- Prepares and is accountable for an assigned annual budget.
- Represents Operations and animal-control/sheltering related work on committees, as assigned.
- Other related duties as assigned.
Knowledge, skills and abilities to succeed in this role:
- Post-secondary education in business, management, or animal welfare plus a minimum five (5) years related experience; or an equivalent combination of education and experience acceptable to the Employer. Related experience includes, but is not limited to:
- Minimum three (3) years managing/supervising people, preferably in a union context;
- Experience with municipal animal services and bylaw enforcement;
- Contract administration;
- Conflict resolution and successful/timely resolution of complaints;
- Knowledge of animal welfare concepts/best practices; and
- Knowledge of non-profit sector considerations including fundraising and volunteer relations.
- Demonstrated ability to organize work, meet priorities and to work within a demanding work schedule with minimal supervision
- Excellent communication skills and ability to explain complex concepts to a diverse audience
- Proven track record of exercising sound judgement, building close working relationships, and collaborating with stakeholders
- Must have a valid BC Class 5 Drivers License and the ability to regularly travel throughout the assigned region as necessary
- Computer skills – Windows, MS Office incl. PowerPoint and Excel
- Philosophical harmony with the vision, mission and strategic directions of the BC SPCA
How to apply:
If you are up for the challenge, are looking for an opportunity to be involved in a great cause, have the skills we are looking for and are legally entitled to work in Canada, we would love to hear from you. To help us make a difference, click on the link: https://spca.bc.ca/about-us/careers/
We welcome diversity, value differences, and foster inclusion in our employment practices. We invite applications from all qualified individuals who are philosophically aligned with our mission and guiding principles.
We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No telephone calls please.