Job Posting 68249

Program Manager
Multicultural Family Resource Society
Edmonton area
closed 3 days ago (Sun, 28 Feb)
full time  •  $65, 325 per annum | $52,260 for 0.8 FTE


0.8 FTE (30 hours per week)

May occasionally involve weekend and evening work

Start date

April 3, 2021


$65, 325 per annum | $52,260 for 0.8 FTE


Extended health benefits, dental plan, Employee Assistance Plan (EAP). Benefits are optional; available after successful completion of probationary period

Length of contract

12-month contract, dependent on funding. We anticipate this position will become permanent.

Reports to

MFRS Co-Executive Directors

Probationary Period

Three months


During the COVID-19 pandemic, this position will primarily work remotely.

MFRS EIC Office, Edmonton Intercultural Centre, 3rd Floor, 9538 107 Avenue, Edmonton, AB T5H 0T7

MFRS is committed to increasing diversity in our organization and inclusion in our organizational policies and practices. We continue to learn, unlearn, and expand on practices that will align our organizational culture with our principles.


Position Summary:

This position leads design, development, and delivery of MFRS Programs, including the coaching and employee development/engagement of staff who deliver programs.


We are looking for a diverse and flexible skill set, grounded in MFRS principles, to complement our management team.  As a values-driven, learning organization, this position will contribute to the development of anti-oppressive policies and practices as it relates to MFRS programming and related work in the newcomer-serving and community services sectors.

MFRS Principles:


Relational : A way of interaction with and within the community in which we take time to listen, care, connect and love to build mutual support hand in hand

Participant Driven: Participants identify what’s important to them, what they need, and what they want to achieve. Our programs meet participants where they’re at and support them in reaching their goals. 

Empowerment: Building community and working together to share space, opportunities, skills, and knowledge for mutual learning, self-determination and ultimate well-being

Culturally Responsive: Safe spaces to maintain a home culture and adapt to new connections and diversity; and developing a deeper understanding between cultures that are always changing


Job Purpose:


This job brings together program management, program development, supervisory skills, and appreciative inquiry to implement programming that is empowering, relational, culturally-responsive and participant-driven.

The purpose of this position is to provide operational guidance, decision-making and troubleshooting support, resources allocation, strategy, and vision to program teams.


This position is vital to ensuring programs are delivered effectively (i.e. aligned with principles, mandate, and community accountability) and efficiently while managing/accepting risks (financial, logistical, health, sustainability, etc.). This position is a good fit for you if you are experienced in program development and love to seek clarity about program needs and plans. The MFRS Program Manager is passionate about staff development, community development and sector development that contributes to the positive transformation of individuals, communities, and society.

  • Investing in program development and learning through an appreciative inquiry approach is a process that takes significant time and effort. Strong facilitation and trust is required to produce new knowledge or to expand on what is working well.
  • Building trust involves treating all colleagues and partners with dignity and respect, listening to and addressing concerns, and working with colleagues/stakeholders throughout the process of developing and implementing tools, policies, and procedures.
  • The meaningful involvement, inclusion, and leadership of colleagues is essential to establishing partnerships that have integrity and are sustainable.

How we come to generate knowledge with colleagues and communities is a relational process dependent on mutual trust, collaboration, and responsibility.

You are a good fit for this position if you are reflective, willing to seek feedback (and to take action on that feedback), have a sense of cultural humility, and see community and program activities as a journey of learning together.

 You are not alone in this job…

 You will be working with a team of passionate co-workers that collaborate and support each other. This job is the right position for you if you like to invest in the development of others and yourself, enjoy creatively and collaboratively solving problems, are persistent in driving for results, and are passionate about  MFRS principles.

 Our team mindset: we are a learning organization that sees “mistakes” or “missteps” as important learning opportunities and drivers for growth. As we learn, we keep in mind that we are accountable to each other and to the communities we serve.


What can you expect to do as a Program Manager?

  • Ensure programs for families/individuals align with MFRS vision and principles
    • Conduct strategic and operational planning for MFRS programs, in collaboration with staff and other stakeholders.
  • Maintain a positive and productive work environment
    • Maintain transparency in decision-making and seek staff input through timely information-sharing, information management, regular check-ins, and the facilitation of team meetings
    • Review and develop policies and procedures related to MFRS programming; ensure compliance with policies and procedures through the review and development of systems and forms (in collaboration with the Director of Operations)
    • Manage program/organizational change and conflict through clear and concise communication, regular updates, and coaching
    • Oversee program logistics 
    • Model MFRS principles
    • Maintain a safe and legally-compliant workplace (in collaboration with the Director of Operations)
    • Listens to and values different voices and perspectives 
  • Support and nurture the sustained delivery and new development of effective, efficient, relevant, and creative programming
    • Model, mentor, and coach in proposal development, report writing, monitoring of program outcomes and finances, partnership agreements, and work quality  
    • Lead and mentor others in managing and capitalizing on changing priorities by clearly articulating a vision, goals, and outcomes within the program mandate
    • Enable others to act by providing the tools, supports, and collaborative delegation to achieve results
    • Foster innovation through knowledge sharing, reflection, and facilitation
    • Participate in, or lead,  planning, research, and evaluation for the enhancement of ongoing services and development of new services 
    • Engage in succession planning, business planning, and effective organizational design (with MFRS colleagues and/or external supports)
    • Retain quality staff through HR best practices
    • Promote innovative approaches to deal with fiscal limitations 
  • Build and develop supportive internal and external networks
    • Keep informed about the overall work of MFRS and other agencies, institutions, collaboratives, etc.
    • Respond to requests and inquiries from other service providers (i.e. Immigrant agencies, community agencies, etc.) and in a timely, concise and complete manner
    • Provide strategic communication linking up, down, and across the organization and key networks. Ensure there is an ongoing flow of critical information.
    • Attend/actively participate in MFRS and external meetings 
  • Develop staff capacity and continuous learning
    • Plan and facilitate professional development
    • Understand, value, and utilize the diversity of staff skills and strengths 
    • Maintain regular staff dialogue through one-on-ones and other mechanisms and follow-through on professional development plans
    • Support staff to discover their passion and strengths and to develop their skills and competencies
    • Provide recognition to others

Qualification requirements:

The Program Manager may have a university degree or college diploma and/or work/volunteer experience in not-for profit program management



  • Strong understanding of program/project development and management in a non-profit environment.
  • Knowledge of history and realities for newcomer communities in Edmonton/Canada
  • Knowledge of anti-oppressive/equitable approaches to program management


  • A minimum of five years’ experience in program or project management that involved working with newcomer communities, supervising diverse teams, and working collaboratively with external stakeholders.
  • Strong organizational and problem-solving skills
  • Computer skills related to program management functions (e.g. MS Word, Excel, etc.)
  • Experience with creating strategic and operational plans for programs
  • Effective oral and written communication skills with a variety of audiences, including English as an Additional Language contexts
  • Conflict management, including within diverse ethnocultural contexts

Behavioural Competencies

  • Leadership – maintains a professional and positive manner even under changing and uncertain conditions. Works well with a wide range of individuals to provide coaching, support, encouragement and direction. Engages others in order to accomplish organizational goals and strategies.

  • Networking – proactively building networks, connecting, and building trust in relationships with different stakeholders. Effectively builds constructive, friendly and professional relationships, maintains partnerships that can provide information, assistance and positive change.

  • Organization-building – shows commitment to the organizational vision and strategic goals by acting in accordance with organization expectations and through having solid understanding of the internal environment. Uses knowledge of organization’s culture to solve issues and accomplish goals.

  • A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others; creating a safe environment where learning is considered a shared experience and where people can continue to develop new skills.

  • Self-awareness – the ability to understand oneself and the impact that one’s perceptions and attitudes have on others.

  • Focus on outcomes and plan/drive for results - maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

  • Agility – function as a role model of how to effectively work though change and how to adapt your approach, even in times of uncertainty

Additional requirements:

  • Ability to work flexible hours, although most meeting requirements will be within a 9:00 a.m. – 5:00 p.m. workday
  • Class 5 Driver’s licence and access to a reliable vehicle is an asset (post-pandemic)
  • Police Clearance, including a vulnerable sector check is required.

We will be holding a virtual Candidate Open House on February 23 from 5-6 p.m. This is an opportunity to learn more about the position. We will review the job description, open up the space for questions from candidates, and provide examples of what our work looks like in practice. Please see Zoom information below to join the Open House.


MFRS Candidate Open House - Program Manager

Time: Feb 23, 2021 05:00 PM Edmonton

 Join Zoom Meeting 

 Meeting ID: 859 2139 3923


*For your cover letter, please explain how you would put two of MFRS’ principles into action in your role as Program Manager. What experiences have you had that support these principles? What makes them important to you?

 Deadline for submission is Sunday, February 28, 2021 at 11:59 P.M. MST

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