POSITION TITLE: Coordinator
PROGRAM: Street Outreach Stabilization (SOS)
JOB STATUS: One (1) Year Temporary Contract
HOURS OF WORK: 35 hours per week (with flexibility).
JOB SUMMARY: The SOS team is responsible for delivering services in accordance with the Street Outreach Stabilization service model. This position will report to the Team Lead. The Program helps to address the needs of difficult to reach individuals by connecting and working with them. The team is often the helping hand that is needed for these individuals to regain stability and resiliency in their lives. Program recipients can transition to other CMHA services, and with the intent to move toward independence. This role delivers an excellence in standard of care while empowering in providing solution focused skill development to assist clients in their wellness journey.
KEY CLIENT SERVICE RESPONSIBILITIES AND SPECIFIC ACCOUNTABILITIES
Working in a multi-team environment at the SORCe, the SOS Coordinator will:
- Play a crucial role as an initial point-of-contact, providing information and support as individuals embark on their wellness journey.
- Establish professional working alliance and relationship with clients as well as the teams you work with, colleagues, peers, and community partners.
- Provide outreach support to the homeless population at the SORCe, designated shelters and service agencies.
- Provide ongoing case management and develop individualized services plans based on client
need to work towards independence.
- Assist clients in accessing services in the area of food, shelter, clothing and addiction support.
- Advocate behalf of and with clients within clinic and community based settings when
necessary to ensure adequate care, treatment, and services.
- Attend, and transport as required, to client appointments including medical and legal
- As required, liaise with personnel (shelter staff, physician, psychiatrist etc.) who are involved
in a clients’ care in order to assess progress of the client.
- Liaise and consult with AHS nurse to provide support to clients in regards to psychiatric
assessments and physical health care as required.
- Explore housing options, including weekly Coordinated Access and Assessment meetings
and online rental ads, and attend housing viewings with clients as needed.
- Assist clients with developing practical skills that will prepare them for independent community living.
- Coordinate food hampers from the Calgary Food Bank and deliver to SORCe once per week.
- Participate in community liaison meetings, presentations and displays as required.
- Resource to the community in the area of information and referral services.
- Work with peers, volunteers, and students within the broader spectrum of CMHA’s Recovery framework.
ADDITIONAL TEAM RESPONSIBILITIES, COMPETENCIES & PERSONAL ATTRIBUTES
- Adhere to the definition and guiding principles of the Team Model.
- Promote the principles of diversity and equity in all work related duties, wherever applicable.
- Must have the ability to communicate with our clients in a respectful and dignified manner.
- Strong written and oral communication skills are required with consumers, guardians,
employers and others as required.
- Sound judgement and the ability to work independently and as part of a team.
- Experience in assessment, prevention, implement intervention, documentation and case
- High level of initiative and self-motivation and professional autonomy.
- An interest in continuous learning and development.
- A recognized diploma or undergraduate degree in a related human services.
- You have worked in the mental health and addiction field for more than two (2) years and have
a deep commitment to and understanding of harm reduction and the recovery model of care.
- Previous experience working with the homeless population is vital for this role.
- An understanding of mental health conditions and community integration.
- Proven ability to work effectively as part of a multi-disciplinary team.
- Current ASIST Training and Non-Violent Crisis Intervention Training is an asset.
- Current First Aid and CPR certifications.
- Valid driver’s license and a vehicle.
This job requires a mix of sitting, standing and moving, with a balance between computer-based work and verbal communication. The candidate may be required to balance priorities between different stakeholders.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.