POSITION TITLE: Coordinator
PROGRAM: Supportive Living (Group Homes)
JOB TYPE: One (1) Year Contract
HOURS OF WORK: Monday–Friday, 8:30am – 4:30pm
JOB SUMMARY: The Coordinator plays a crucial role as the first point-of-contact, providing information and support as individuals embark on their wellness journey. This role delivers an excellence in standard of care while providing positive, compassionate service and problems solving skills to help assist clients’ needs.
KEY CLIENT SERVICE RESPONSIBILITIES AND SPECIFIC ACCOUNTABILITIES
Coordinators offer clients support in programs that operate 24 hours/7 days a week. This support includes:
- The development and review, in conjunction with the client and their support team, of a
Service Plan that includes measurable goals designed to enhance/maintain independent
- Hands-on support teaching daily living skills (cooking, cleaning, budgets, time management, etc.)
- To facilitate skill-building groups.
- To liaise with community partners on a regular basis to ensure collaborative efforts in
assisting clients to meet their personal goals.
- To assist clients in establishing peer, family, and community support networks.
- To provide clients with consultation and supportive dialogue in the event of an emergent or
- To advocate for clients when necessary and to ensure they receive adequate care,
treatment services, and information from the community and CMHA.
- To facilitate a cooperative living environment through the use of regularly scheduled
community/house meetings, and individual interventions when necessary.
- To play an active role in the upkeep of the group home and staff office area.
- To maintain effective written and verbal communication systems necessary for client service
delivery and program functioning.
SKILLS & PERSONAL ATTRIBUTES
- You demonstrate deep respect not only for clients but for the teams you support, your peers and community partners.
- An interest in lifelong learning along with empathy and insight.
- Flexible and adaptable.
- High level of initiative and self-motivation.
- Sound judgement and the ability to work independently and as part of a team.
- Minimum education – Bachelor of Social Work (BSW) or Bachelor in Psychology or
recognized diploma or undergraduate degree in a human services area and equivalent
experience may be considered.
- At least two (2) years of experience working with persons with a diagnosed mental health
condition, preferably in a skill development or residential environment.
- Experience working with individuals with substance abuse issues an asset.
- You have worked in the mental health field for over two years and have a deep commitment
to and understanding of the recovery model. You demonstrate deep respect not only for
clients but for the teams you support, your peers and community partners.
- Current Applied Suicide Intervention Skills (ASIST) certification.
- Current First Aid and CPR certifications.
- Must be able to work flexible shifts.
- Valid driver’s license and a vehicle.
This job requires a mix of sitting, standing and moving, with a balance between computer-based work and verbal communication. The candidate may be required to balance priorities between different stakeholders.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a thorough list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.