Position Type: Full time parental leave contract until September 30, 2021 (possibility of renewal)

Reporting to: Disability and Inclusion Manager

Location(s): North York

Number of Positions: 1

Experience: 5 + years

Start Date: March 1, 2021

Responsibilities (include but are not limited to):

• Manages the Empowering Abilities program site - ensures site meets and exceeds performance management indicators
• Responsible for training and supervision of staff
• Oversees financial management of the site
• Provides leadership and expertise to team in areas of career exploration, assessment, case management, job search, job matching, placement and retention
• Ensures each client obtains a personalized assessment, addressing their individual barriers and outlining steps to short term and long-term goals
• If required, ensures participants are appropriately referred to services in the community which meet their needs
• Identifies, develops, and broadens program referral networks through building and maintaining internal / external partnerships with a variety of stakeholders (e.g., employers and other community service providers)
• Tracks participants’ progress to ensure they are accessing the needed support
• Liaises with funders to ensure project is meeting identified needs and contract obligations are being fulfilled
• Represents organization by attending all community partners meetings related to the project
• Participates in development and implementation of effective outreach strategy to create and enhance relationships with community partners, funders and employers
• Responsible for preparation of proposals, monthly, quarterly and yearly reports & statistics and any other reports as needed
• Approves and/or develops training materials and supervises the facilitation of workshops for participants to meet funder and project requirements
• Strategizes and implements plans to prospect and secure relationships with new employers and expand opportunities to achieve participant employment goals
• Responsible for wage subsidy approval and monitoring subsidy budget
• Ensures appropriate authorization and documentation validation is obtained for participants and employer files and accounting records which may be required for processing subsidies
• When required, facilitates resolutions regarding staff and/ or participant conflicts/ concerns
• Supports organization in Human Resources responsibilities for site (such as screening, hiring, training new staffs, conducting performance reviews, and dealing with performance issues)
• Implements and oversees a Service Quality program ensuring 100% service satisfaction of all stakeholders while meeting and exceeding overall effectiveness, customer service and efficiency targets
• Ensures documentation of participant and/or employer is up to date, complete, organized and filed appropriately for ease of retrieval and preparing monthly reports as requested by funder and the organization
• Demonstrates outstanding customer service with the ability to handle participant concerns effectively
• Provides “hands on” service to participants including conducting assessments, job development, workshops etc. as needed
• Provides front line support as needed
• Willingness to support agency events, job fairs, and fundraising initiatives
• Other responsibilities as assigned by the Executive Team

Qualifications/ Skills Required:

• Degree in Social Sciences or related is required, a focus on community rehabilitation and disability studies an asset
• Vocational Rehabilitation Worker Certification considered an asset
• A minimum of 5 years supervisory/ management experience is required
• Proven ability and experience working with individuals with a disability to find employment
• Experience monitoring and evaluating individual/team performance and progress towards goals
• Experience with lesson plan development and delivery of workshops with recognized learning methodologies
• Proposal writing, and business development experience is an asset
• Demonstrated care and concern for maintaining the good reputation of the organization
• Demonstrated willingness to go above and beyond to ensure the organization’s success
• Experience communicating with funders to make inquiries, obtain approvals, negotiate terms, disseminate information etc.
• Experience compiling and submitting monthly and cumulative reports to funders
• Knowledge of current labour market trends and the impact of COVID-19 on the local labour market
• Knowledge on online communication platforms such as Zoom and MS Teams with an aptitude and willingness to learn and work with new technologies
• High level of computer literacy utilizing all Microsoft Office applications
• Strong knowledge of community resources and supports to job seekers
• Demonstrated ability to effectively lead a team and consistently meet targets
• Excellent verbal and written communications skills for giving and receiving instructions, participating in meetings and writing reports
• A professional yet personal approach with a high level of respect for the diversity of the people served and an ability to maintain client confidentiality
• Excellent interpersonal skills, enthusiastic, open-minded, flexible, and non-judgmental
• Customer service oriented with ability to uphold the organization’s service standards and policies
• Experience developing community partnerships and alliances
• Experience with federal, provincial and municipal funders an asset
• Strong organizational skills, able to take initiative and multi-task
• Demonstrated experience in developing and managing budgets
• Flexible to work evening and weekends as needed
• Valid driver’s license and access to vehicle is strongly preferred