Job Posting 68442

Program Coordinator - Empowering Abilities Program
The Career Foundation
Toronto Metro area
closed 2 days ago (Tue, 23 Feb)
full time - term / contract

Position Type: Full time parental leave contract until September 30, 2021 (possibility of renewal)

Reporting to: Disability and Inclusion Manager

Location(s): North York

Number of Positions: 1

Experience: 5 + years

Start Date: March 1, 2021


Responsibilities (include but are not limited to):

  • Manages the Empowering Abilities program site - ensures site meets and exceeds performance management indicators
  • Responsible for training and supervision of staff
  • Oversees financial management of the site
  • Provides leadership and expertise to team in areas of career exploration, assessment, case management, job search, job matching, placement and retention
  • Ensures each client obtains a personalized assessment, addressing their individual barriers and outlining steps to short term and long-term goals
  • If required, ensures participants are appropriately referred to services in the community which meet their needs
  • Identifies, develops, and broadens program referral networks through building and maintaining internal / external partnerships with a variety of stakeholders (e.g., employers and other community service providers)
  • Tracks participants’ progress to ensure they are accessing the needed support
  • Liaises with funders to ensure project is meeting identified needs and contract obligations are being fulfilled
  • Represents organization by attending all community partners meetings related to the project
  • Participates in development and implementation of effective outreach strategy to create and enhance relationships with community partners, funders and employers
  • Responsible for preparation of proposals, monthly, quarterly and yearly reports & statistics and any other reports as needed
  • Approves and/or develops training materials and supervises the facilitation of workshops for participants to meet funder and project requirements
  • Strategizes and implements plans to prospect and secure relationships with new employers and expand opportunities to achieve participant employment goals
  • Responsible for wage subsidy approval and monitoring subsidy budget
  • Ensures appropriate authorization and documentation validation is obtained for participants and employer files and accounting records which may be required for processing subsidies
  • When required, facilitates resolutions regarding staff and/ or participant conflicts/ concerns
  • Supports organization in Human Resources responsibilities for site (such as screening, hiring, training new staffs, conducting performance reviews, and dealing with performance issues)
  • Implements and oversees a Service Quality program ensuring 100% service satisfaction of all stakeholders while meeting and exceeding overall effectiveness, customer service and efficiency targets
  • Ensures documentation of participant and/or employer is up to date, complete, organized and filed appropriately for ease of retrieval and preparing monthly reports as requested by funder and the organization
  • Demonstrates outstanding customer service with the ability to handle participant concerns effectively
  • Provides “hands on” service to participants including conducting assessments, job development, workshops etc. as needed
  • Provides front line support as needed
  • Willingness to support agency events, job fairs, and fundraising initiatives
  • Other responsibilities as assigned by the Executive Team


Qualifications/ Skills Required:

  • Degree in Social Sciences or related is required, a focus on community rehabilitation and disability studies an asset
  • Vocational Rehabilitation Worker Certification considered an asset
  • A minimum of 5 years supervisory/ management experience is required
  • Proven ability and experience working with individuals with a disability to find employment
  • Experience monitoring and evaluating individual/team performance and progress towards goals
  • Experience with lesson plan development and delivery of workshops with recognized learning methodologies
  • Proposal writing, and business development experience is an asset
  • Demonstrated care and concern for maintaining the good reputation of the organization
  • Demonstrated willingness to go above and beyond to ensure the organization’s success
  • Experience communicating with funders to make inquiries, obtain approvals, negotiate terms, disseminate information etc.
  • Experience compiling and submitting monthly and cumulative reports to funders
  • Knowledge of current labour market trends and the impact of COVID-19 on the local labour market
  • Knowledge on online communication platforms such as Zoom and MS Teams with an aptitude and willingness to learn and work with new technologies
  • High level of computer literacy utilizing all Microsoft Office applications
  • Strong knowledge of community resources and supports to job seekers
  • Demonstrated ability to effectively lead a team and consistently meet targets
  • Excellent verbal and written communications skills for giving and receiving instructions, participating in meetings and writing reports
  • A professional yet personal approach with a high level of respect for the diversity of the people served and an ability to maintain client confidentiality
  • Excellent interpersonal skills, enthusiastic, open-minded, flexible, and non-judgmental
  • Customer service oriented with ability to uphold the organization’s service standards and policies
  • Experience developing community partnerships and alliances
  • Experience with federal, provincial and municipal funders an asset
  • Strong organizational skills, able to take initiative and multi-task
  • Demonstrated experience in developing and managing budgets
  • Flexible to work evening and weekends as needed
  • Valid driver’s license and access to vehicle is strongly preferred





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