Job Posting 68471

Coordinator Quality Assurance
The College of Physiotherapists of Ontario
Toronto Metro area
closed 8 days ago (Fri, 26 Feb)
full time - term / contract

The College of Physiotherapists of Ontario regulates physiotherapists and exists to protect and serve the public interest. The College protects the rights of patients to safe, competent, and ethical care by ensuring physiotherapists maintain professional standards of practice and are held accountable for their conduct.

The College is seeking a proven professional with excellent communication and time management skills, data collection and analytical skills to fill the position of Quality Assurance Coordinator.

Position Overview

The Quality Assurance Coordinator ensures the day-to-day operations of the team are coordinated and implemented according to policy and approved procedures. The Coordinator provides research and project support to Quality Assurance Manager.

Duties and responsibilities

Program Support

  • Coordinates day-to-day support of the submissions from physiotherapists following on-site assessments and Quality Assurance Committee decisions
  • Monitors, tracks, and reports on assessor activities and brings issues to the Manager's attention in a timely way
  • Identifies program quality issues through internal audit processes and presents options for solution to the Manager

Committee Support

  • Prepares submissions, interview reports, and Committee case overviews for completion by the Manager
  • Prepares Committee agendas and case files for the Council and Committee portal
  • Tracks screening interview results, survey results, and database information to create reports that will be considered by the Committee
  • Works with the Decision Writer and Committee Support Specialist to prepare for Committee meetings

Program Evaluation Management

  • Runs database and third-party survey reports related to screening interviews, on-site assessments, and Committee meetings and provides support to the Manager as required
  • Analyzes data to identify trends in the quality assurance program and provides reports to the Manager on a scheduled basis
  • Distributes program evaluation surveys, consolidates and exports feedback from program participants, assessors, and other stakeholders, as required


Education and Experience

  • Post-Secondary education or University Degree and/or equivalent experience.
  • Experience in a health, regulatory, or publicly funded environment.
  • Program evaluation
  • Minimum 3 years relevant experience in office administration
  • Minimum 1-year experience working with a Board or a Board Committee 

Specialized Knowledge:

  • Knowledge of Microsoft Office suite (including Excel and Adobe Acrobat)
  • Program evaluation – implementing a plan, collecting and analyzing survey data
  • Use of third-party survey tools (e.g., Survey Monkey) for exporting reports, graphs, data
  • Knowledge and experience in database systems with experience in Microsoft Dynamics being an asset
  • Advanced computer skills with relational database experience in queries and reports
  • Experience with or demonstrated knowledge of the Regulated Health Professions Act
  • Health care background or experience is an asset

Employment Terms

  • A full-time one-year position to start on April 8, 2021
  • The College has a set pay scale for the position on offer, and the successful candidate will receive a salary within this range, depending on their experience in the field. 
  • College employees can work out of the office in Toronto or from home. Note: in-person office attendance will be required on occasion.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted and invited to participate in this recruitment.

No phone calls or agencies, please.

College's Diversity Commitment

The College is committed to ensuring equity and diversity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.


College of Physiotherapists of Ontario
375 University Avenue, Suite 800, Toronto, Ontario M5G 2J5
416-591-3828  |  1-800-583-5885  |  fax: 416-591-3834  |

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