Job Posting 68480

Supervisor, Intake & School-Based Programs
Child Development Institute
Toronto Metro area
closed 11 days ago (Wed, 24 Feb)
full time  •  Salary is under review and is subject to skills, abilities and qualifications.


Child Development Institute (CDI) is a leading children’s mental health agency in the City of Toronto offering a range of services to approximately 3,500 children ages 0‐12, youth ages 13-18 and their families each year. Our mission is to promote and support the healthy development of children and to strengthen the families and communities in which they live. We provide four streams of service to families in need: early intervention, family violence, healthy child development and specialized mental health services for children and youth with learning disabilities.



Reporting to the Senior Manager, Intake, School-based Programs & Intensive Services, the Program Supervisor ensures that the conceptualization and delivery of CDI programs and services are consistent with the mission, values, policies, procedures, standards and priorities of the organization and are provided within assigned resources. The Program Supervisor provides vigorous leadership towards the achievement of service excellence and a quality professional environment. Within CDI the Program Supervisor participates in the Agency Leadership Team and the Clinical Managers & Program Supervisors Group as required to manage operational issues as well as participate in strategic vision and directions for the agency.


Under the direction of the Senior Manager, the Program Supervisor is responsible for:

  • The day-to- day operations of Intake Services for CDI to ensure the provision of responsive and exceptional quality triage and referral processes.
  • Program oversight of the school-based early intervention group programs in partnership with the Toronto District School Boards.


The Program Supervisor ensures that CDI is well represented and appropriately positioned within the professional community by assuming leadership roles and by forging effective partnerships that result in identified objectives.



  1. Accepts and works within the framework of the Institute’s stated vision, mission, values and goals.
  2. Is responsible for the day-to- day program oversight of Intake and school-based early intervention services.
  3. Provides direct supervision to assigned program staff to ensure provision of quality services in accordance with sound management practices, the Collective Agreement and the agency approach to supervision.
  4. Evaluates and regularly reviews performance strengths and issues with assigned staff in keeping with agency policy and service standards.
  5. Ensures services meet ethical and professional standards and are congruent with the mission and direction of the agency.
  6. Develops service delivery schedules, ensures equitable workload distribution, staff scheduling and coverage when required.
  7. Assists with hiring and orientation of new employees.
  8. Monitors the volume of service delivered against ministry expectations and anticipates emerging service patterns, issues and needs.
  9. Ensures linkages to parents and program participants that balances a responsive professional model of empowerment and mutual-aid philosophies.
  10. Participates in the Agency Leadership Team, the Clinical Managers and Program Supervisors group as required to support operations and strategic directions.
  11. Works closely with other program staff to ensure overall co-ordination and effective program operations.
  12. Participates in program development under the direction of the Senior Manager.
  13. Assumes a clear community profile of visibility and leadership that well represents the organization.
  14. Develops and maintains effective relationships with key stakeholders.
  15. Performs other assigned duties in the interests of the agency.
  16. Demonstrated ability to work in a respectful manner with groups from diverse backgrounds and experiences. 



  • A Child & Youth Worker (CYW) College Diploma and five (5) years experience in child & youth mental health.
  • Two (2) years demonstrated leadership experience supervising and/or supporting students or volunteers.
  • Strong organisational skills and detail oriented.
  • Exceptional oral and written communication skills.
  • Excellent interpersonal skills.
  • Ability to assume responsibility and exercise good judgement in making decisions within the scope of authority of the position.
  • Ability to prioritize and meet deadlines in a dynamic environment.
  • Flexible work schedule to accommodate job responsibilities.


Working Conditions

  • Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
  • The noise level in the work environment is usually moderate.
  • Occasional travel to CDI locations and school sites
  • Fast-paced work environment.
  • Frequent handling of queries and calls from employees and stakeholders (School Board)
  • Occasionally required to work flexible hours in order to meet deadlines.



Thank you in advance for your interest. However, due to the volume of resumes received, only those candidates selected for interviews will be contacted.


Diversity and Inclusion:  

Child Development Institute is an Equal Opportunity Employer.  We value inclusivity & diversity in the workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

  • First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
  • members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
  • persons with visible and/or invisible (physical and/or mental) disabilities; and
  • persons of marginalized sexual orientations, gender identities, and gender expressions.


We recognize that many of these identities intersect and that therefore, diversity and inclusion can be complex. We value the contributions that each person brings, and are committed to ensuring full and equal participation for all in our community.



Child Development Institute is committed to creating an accessible and inclusive organization. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Child Development Institute will provide accommodations throughout the recruitment & selection process to applicants with disabilities.  During any stage of the recruitment process, please notify Human Resources of the nature of any accommodation(s) you may require.   Any information received relating to accommodation measures will be addressed confidentially.


All applicants are advised that offers of employment are contingent upon the successful completion of a Vulnerable Sector Check. 

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