****THIS POSITION REQUIRES ABILITY TO WORK ON-SITE IN SURREY, BC*****
Assistant Program Manager
(35 hours per week)
Options Community Services Society
We are a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals, businesses, community groups and government to create focused, effective and responsive resources for the community.
We envision a healthy community as a safe and clean environment where we all have a sense of belonging. It is a place where each of us has the opportunity to work and learn, and to develop and realize goals that are meaningful and fulfilling.
The Clubhouses are based on a psychosocial rehabilitation approach to wellness. Participants are encouraged to participate in the daily operations. Each participant has an individual service plan that is reviewed on a regular basis and modified as circumstances dictate. Staff are trained and possess an understanding of the obstacles facing people living with a mental illness, and support in skill building, locating useful community resources and finding suitable volunteer opportunities.
As a part of the leadership team for Options Clubhouses, this position involves both direct client involvement and supervisory duties within the components of the psychosocial rehabilitation Clubhouse model. The Assistant Manager will be responsible for the day-to-day operations of a specific Clubhouse site. In collaboration with the Program Manager, and other Assistant Managers, will ensure that program goals are being met, the supervision and support to staff, and volunteers and practicum students. The Assistant Manager demonstrates leadership in all aspects of the role.
KEY DUTIES AND RESPONSIBILITIES
- Adheres to and monitors staff compliance with all of OCS policies, including those outlined in the OCS Policy and Procedure manual, the program practice/procedure manual and health and safety guidelines.
- Establishes and maintains a positive working relationship with other staff, volunteers, members and other professionals. Works as a member of a team. Serves as a positive role model to staff, practicum students and volunteers.
- Participates as requested in OCS leadership team activities, and shows overall leadership to advance program and agency objectives.
- Conducts case reviews and monitors training and performance of staff. Ensures client record system is utilized appropriately and maintained according to policy.
- Participates in the completion of reporting activities for funders and internal quality improvement processes.
- In collaboration with the Program Manager, participates in recruitment of new staff, staff performance management and approval of staff leaves. Ensures adequate staffing is available for uninterrupted operation of program activities.
- In collaboration with Clubhouse leadership, plans and organizes Clubhouse activities within the framework of psychosocial rehabilitation and Clubhouse best practice.
- Makes recommendations with regard to the development of the program and participates in program evaluations. Assesses strategy on an ongoing basis to ensure effectiveness of service.
- Organizes and attends team meetings and, as appropriate, community committees, forums and events.
- Engages and collaborates with external stakeholders to increase awareness of Clubhouses, build partnerships and create opportunities for Clubhouses.
- Maintains professional growth and keeps up to date on trends related to the responsibilities of the position.
- Supports staff to assess and evaluate Members’ recovery needs initially, and on an ongoing basis, through methods such as collaborating with the Member to determine their interests, skills and abilities.
- Works with clients in the community and accompanies clients as needed. May assist clients with attending appointments by either providing transportation when necessary, or teaching transportation routes/methods as required.
- Supports staff to facilitate and lead group life skills training sessions as determined by Members’ needs.
- Follows written and verbal directives from the immediate supervisor, Executive Director or designate.
- Performs other duties as needed.
Education, Training, and Experience
- BA or a related combination of education and experience.
- Current Level I First Aid certificate.
- Lived Experience relevant to the service setting is considered an asset.
Knowledge Skills and Abilities:
- High Degree of flexibility and initiative.
- Professional etiquette.
- Demonstrated effectiveness in a leadership role.
- Good organization, time and general management skills.
- Ability to work independently.
- Knowledge of employment counselling.
- Knowledge of mental illnesses/medications.
- Demonstrated effectiveness as part of a staff team.
- Demonstrated proficiency in written, oral and interpersonal communication skills.
- Demonstrated ability to develop program related reference and resource materials.
- Commitment to a problem solving approach.
- Ability to work independently, set priorities, manage multiple tasks and meet deadlines.
- Ability to identify sensitive issues and maintain confidentiality.
- Must be sensitive to, and respectful of cultural and lifestyle diversity.
- Must have an appropriate Driver’s License and reliable vehicle.
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search preceding your start date.
Applicants with lived experience are strongly encouraged to apply.
Resumes will be reviewed starting February 16, 2021 but the posting will remain open until filled and will close without notice.
Competitive compensation as well as a comprehensive benefits package (including health and dental, enrolment into the Municipal Pension Plan, vacation, sick days and other related benefits) will be available after 3 months of employment.