JOB TITLE: Community Engagement Manager
REPORTS TO: Director, Tenant Services
COMPETITION NUMBER: 2021-01
POSTING DATE: February 12, 2021
CLOSING DATE: March 5, 2021
Do you want a chance to make a difference? Do you believe that everyone should have a safe, affordable, and sustainable home? Do you believe in inclusivity, collaboration, customer service and teamwork?
A challenging, full time position is available with the London & Middlesex Community Housing (LMCH) for a Community Engagement Manager. We are looking for someone who believes in LMCH’s mission, vision and values and can develop and lead the implementation of a dynamic Tenant and Community Engagement Strategy.
We are seeking a true collaborator who will promote a culture of staff, tenant, and community engagement. You will encourage and equip both staff and tenants to become involved in the activities and influence the decisions that affect the quality of life in our neighbourhoods. Following an Asset-based Community Development model, this role will help to enhance community capacity to address complex barriers to housing stability. Your enthusiasm, integrity, and upbeat attitude will help you gain the trust of tenants, colleagues, and external parties as you let the world know that at LMCH, we CARE.
- KEY DUTIES & RESPONSIBILITIES:
- Develop and oversee an integrated community and tenant development framework with a focus on engaging tenants, community partners, and outside funders.
- Coordinate community needs assessments to identify and inform planning of local initiatives and strategies.
- Develop, implement, and maintain effective partnerships to support community needs with a focus on priority populations.
- Work with tenants on the development of committees and programs.
- Co-chair, facilitate, and support the work of the Tenant Advisory Council.
- Develop and lead the implementation of all the community engagement initiatives and activities related to a large-scale revitalization project.
- Plan, attend, and represent LMCH at community engagement initiatives.
- Participate in internal and/or external committee work.
- Identify, secure, and coordinate resources necessary to implement tenant and community engagement programs.
- Develop, implement, and evaluate tenant and community engagement strategies that help strengthen the capacity of individuals and communities.
- Lead meetings, focus groups, and community engagement planning sessions.
- Create a multi-faceted tenant feedback strategy to help determine “How we are doing”.
- Participate in hiring and training of staff.
- Monitor, evaluate, and manage the operation of the assigned work team and provide overall supervision and direction to assigned staff to drive continuous improvement.
- Demonstrate and promote tenant driven attitude with all staff, tenants, and the public.
- Work effectively as a part of a multi-disciplinary service delivery team focusing on the delivery of LMCH Mission & Values.
- Participate in the rotational on-call requirement for the after-hours answering service and respond to emergencies such as floods, fires, illegal acts, etc.
- Participate in interdepartmental management meetings and contribute to improvements in emergency preparedness and planning as well as effective implementation of the emergency response plan.
- Other duties as assigned.
- EDUCATION, EXPERIENCE, & QUALIFICATIONS:
- Bachelor’s Degree in Social Sciences with a focus in public administration or social work or an equivalent diploma in a related field with the relevant experience.
- Three to five years’ experience in a managerial position in an environment providing social and community service.
- Solid understanding of Social Housing and service provision to individuals with multiple complex needs, including familiarity with municipal housing support systems.
- Working knowledge of community development values and principles.
- Experience in project development and management, including writing of reports and funding proposals.
- Experience in individual and community intervention programs.
- High degree of leadership, systems thinking, and problem-solving skills.
- Excellent organizational and management skills. Experience managing staff in a unionized environment is an asset.
- Excellent interpersonal and communication skills, including verbal and written skills, and ability to persuade.
- Outstanding facilitation, conflict resolution, and community liaison skills to ensure optimum public relations.
- Demonstrated understanding and sensitivity to issues related to poverty, violence, mental health, and addictions.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally.
- Proficiency in various Microsoft computer applications, including Word, Excel, PowerPoint, Outlook, etc. Knowledge of Yardi software is an asset.
- Must possess a valid driver’s license, have access to a reliable vehicle for daily use, and carry adequate insurance.
- WE CARE PHILOSOPHY:
The incumbent contributes and supports the overall culture and working environment of the agency by:
- Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
- Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
- Committing to work in a diverse, interdisciplinary setting.
- Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
- Setting an example of a strong work ethic and positive team attitude.
- Working with diverse communities with sensitivity, creativity, innovation, language, and cultural understanding in a non-judgmental manner.
- Must be able to work outdoors in all weather conditions, navigate uneven ground, climb stairs, perform minor physical duties, see and hear well in changing conditions
- POLICE RECORDS CHECK:
This position requires the successful candidate submit a current Police Records check from their local police service. A current LMCH employee who is the successful candidate for this position must also provide this document unless it is already on file and not more than one year old.
- SALARY & BENEFITS:
Competitive annual salary with comprehensive health benefits and a defined benefit pension plan. Normal working hours are 8:30 A.M. to 4:30 P.M. Monday to Friday, with some work required outside of this schedule from time to time.
Once you apply, we will review your resume and cover letter to determine if your skills and experience match the qualifications for the role.
Only qualified candidates will be contacted for next steps.If you move forward, the process may include an interview, written/practical test, and reference check.
Here is your chance to bring your knowledge and expertise to our team and contribute to providing improved LMCH communities. When submitting your cover letter and resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting.
A cover letter and resume must be received by 4:30 PM, March 5, 2021. Late applications will not be considered.
London & Middlesex Community Housing (LMCH) is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Please advise if you require an accommodation during the selection process.
Thank you for your interest in London & Middlesex Community Housing!