Job Posting 68591

Manager, Family Mental Health and Social Inclusion - Counselling Services
Catholic Family Service
Calgary area, 250-707 10 Ave SW
closed yesterday (Fri, 5 Mar)
full time - term / contract

Catholic Family Service (CFS) is all about building strong families. Our programs and services respond to the challenges that threaten families and leave them vulnerable. We focus on enhancing the mental health and well-being of our clients, empowering parents, nurturing children’s healthy development and enabling success in school. We take an integrated approach across our service portfolio, always looking for the opportunity to encourage discussion and healing at the family level. In so doing, we enable CFS professionals to help their clients build strong families, and to break through the cycle of vulnerability to live the lives they have always wanted. We serve and employ people from all faith traditions, cultures and backgrounds.


The Position:


Title: Manager, Family Mental Health and Social Inclusion - Counselling Services
Job Type: Full time Contract (35 hours/week)
Commence immediately until March 31, 2022


The Manager, Counselling Services, provides strong leadership to the counselling services portfolio in the Family Mental Health and Social Inclusion division. The successful candidate will cultivate a culture of excellence, respect, accountability, innovation and collaboration. This position plays a key role in CFS achieving its ambition of delivering programs and services that yield sector leading outcomes. Imperative to the Manager position is the ability to develop and monitor systems, processes and protocols that support best practice, outcome measurement and program evaluation. Also critical to the success of this role is the ability to inspire and communicate a compelling vision and the willingness to take risks to innovate. This exciting and diverse portfolio includes many programs including the sector leading Rapid Access Counselling program, the evidence based systemic Family Functional Therapy program, the unique BICS (Brief Intervention Caregiver Support) program, among others.


Administration and Program Leadership

  • Participate in developing and implementing the strategic direction of the Catholic Family Service and the Family Mental Health and Social Inclusion Division;
  • Report to and assist the Director to lead change to continue to push the boundaries of service delivery excellence towards client centred, culturally safe, effective and responsive programs;
  • Lead and motivate the various teams to achieve the outcomes outlined in program logic models, agreements and contracts; align with the framework offered by the agency policies, strategic direction, vision, mission and values;
  • Oversee quality assurance processes and accountabilities for counselling supervisors and teams in order to deliver excellent service to clients and deliver on our strategic ambition to be the preferred recipient of funding from organizations focused on serving the needs of families;
  • Ensure that counselling staff maintain proper records as required by the program, agency and funder;
  • Monitor outcome data and utilizes it to inform program development and decision making;
  • Coordinate with the Director and CFS managers regarding service delivery, administrative and community issues;
  • Oversee staff recruitment, orientation, development and evaluation;
  • Lead funding reports for all counselling programs, and leads or supports with all proposals related counselling services;
  • Assist the Director in preparing departmental budgets;
  • Monitor program budgets and program spending, and anticipate program needs to inform future budgets and fund development opportunities.

Supervision and Staff Development

  • Provide expertise on the service delivery approaches used in counseling, and are committed to continual learning of leading and best practices demonstrated in research;
  • Mentor and support supervisors in clinical and administrative support to their teams; 
  • Be a resource to staff and management on current research, trends, methodologies and approaches relevant to diverse populations;
  • Implement fair and consistent personnel practices, including identifying areas of growth and development for directly reporting staff, facilitating regular supervisions and annual reviews, and ensuring they reflect the policies and procedures of the agency;
  • Actively seek training opportunities for staff and develop cost effective methods for training in coordination with the Director and other managers.


  • Participate in agency leadership meetings and other agency initiatives;
  • Promote effective working relationships with various community partners affiliated with counselling services programming;
  • Identify service organizations or partnerships in the community to support inter-agency referrals, joint delivery of programs, shared research activities, etc.;
  • Share counselling services learnings and expertise across the other agency portfolios where appropriate;
  • Be available to provide coverage for other leadership members within the agency and support to other staff;
  • Monitor risks in the counselling environment and inform Director as required;
  • Provide supportive role in providing stewardship to Donors.

Qualifications Required:

  • Graduate degree in Social Work or Psychology or related discipline and appropriate registration with a professional regulatory body;
  • 3-5 years leadership experience;
  • Ability to think strategically;
  • Excellent communication, including written, public speaking, and presentation skills;
  • Previous experience with writing funding proposals/reports;
  • Familiarity with client information databases, data collection and outcomes reporting;
  • Certification with the Alberta Family Wellness Initiative’s Core Brain Story;
  • Natural Supports Framework training an asset;
  • Please note: applicants are encouraged to present with a current Criminal Record Check, Vulnerable Sector Review and a Child Intervention Record Check.

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