Job Posting 68680

General Counsellor
COSTI Immigrant Services
Toronto Metro area, Hwy 401 and Victoria Park, Toronto
closes in 2 days (Thu, 4 Mar)
full time - term / contract  •  $49,285 to $53,045 per annum+ benefits




COSTI is a multicultural organization providing social services, settlement,
employment, and language training services. For more information about COSTI,
please visit our website at


Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles


This is a Union contract position scheduled to work 35 hours per week. **

(Current incumbent is on maternity leave)



  • Provides initial intake and needs assessments for families/ individuals experiencing homelessness.
  • Provides supportive counselling, crises intervention and  follow-up services.
  • Works one on one with clients to develop a case plan and connect them to supports and services in the community.
  • Provides information and referral for legal support, income support (OW), employment support, education, health services and harm reduction support.
  • Delivers orientation sessions on shelter rules, and settlement related topics.
  • Advocates and case consults with other social service organizations and service providers.
  • Documents services and activities in COSTI’s data base system and SMIS (Shelter Management Information System) and prepares necessary reports.
  • Refers clients to community & social service agencies for additional support.
  • Conduct room check to ensure safety and wellness of the clients.
  • Administer first aid and naloxone if needed.
  • Support other operational activities to ensure smooth delivery of services.




  • Social Services Worker diploma or equivalent with relevant practicum experience.
  • Minimum of twelve (12) months experience providing case management and counselling in shelters:
    • Identifying needs through initial assessments and basic mental health assessments;
    • Referrals to programs and education within COSTI and other social service organizations, such as training, income support, legal support, etc.;
    • Emotional supportive counselling;
    • Experience in harm reduction support, crises intervention and de-escalation of violence.
  • Previous case management experience is a must.
  • Demonstrated experience providing services in the following areas; domestic abuse, mental health (diagnoses and undiagnosed), addiction, and chronic homelessness (singles and families).
  • Knowledge of specific issues facing homeless the population and refugees in general.
  • Familiarity of Toronto Shelter Standards and how to implement when proving services.
  • Ability to negotiate and advocate with mainstream society and able to intervene during crisis.
  • Demonstrated experience in data-entry, documentation and reporting.
  • Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
  • Excellent communication, organization and coordination skills. Speaking a second language will be considered an asset.
  • Possession of a valid First Aid/CPR training certificate is required.
  • Possession of a valid Naloxone training certificate or equivalent is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.


**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!