Job Posting 68753

Knowledge Management and Learning Officer
Federation of Canadian Municipalities
Ottawa area
closes in 3 days (Fri, 5 Mar)
full time  •  Salary Band: $63,650 - $80,150

The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.


Position:                     Knowledge Management & Learning Officer – FCM Programs

Department:                FCM Programs

Classification:             Level 4

Salary Band:                    $63,650 - $80,150

Language:                     Bilingual (English and French)

Term:                                 To February 2023




The cornerstone of the FCM Programs department is the Green Municipal Fund™ (GMF), a $1.7 billion permanent endowment from the Government of Canada. As a leading catalyst for innovation at the local level, GMF offers funding (loans and grants) and knowledge to local governments and their partners for sustainable municipal initiatives designed to support communities to improve air, water, soil quality and to protect the climate.


The Municipalities for Climate Innovation Program (MCIP) is a five-year $75 million program funded by Infrastructure Canada that is working toward accelerating the transition to low-carbon and resilient cities and communities in Canada. The program has two main outcome areas:  1) Increase the capacity of municipalities to reduce local GHG emissions and adapt to local impacts of climate change through a mix of awareness-raising, technical assistance and peer-learning, and grant funding for municipalities and municipal partners: and 2) Contribute to a more supportive environment for local climate action by sharing knowledge products and lessons learned, and by engaging with a range of key actors involved in climate change or the municipal sector.


MCIP and GMF’s knowledge management and learning activities are cross-cutting as it both supports and is fueled by the cycle of capturing, sharing and having knowledge shared to key target audiences.


Major Purpose:


The Officer will report to Manager, Capacity Development, Monitoring and Evaluation for GMF and will collaborate closely with the Project Manager, Monitoring, Evaluation & Learning for MCIP as a matrix role supporting knowledge management across MCIP and GMF.  As the Knowledge Management & Learning Officer, you will be responsible for producing and mobilizing existing and new guides, tools, online courses and training materials and will also support the communication of program results across all of the MCIP and GMF programming areas. The Officer will serve as a knowledge hub and work across different teams to capture learning and create opportunities to share and communicate them, and track how these are used and applied. The incumbent will also support the development and refinement of knowledge products as needs are identified and seek ways to communicate municipal, partner and the program’s success through effective storytelling. The Officer will also research and provide advice and recommendations on trends, major issues, and gaps in resources available to the municipal sector.


Key Responsibilities:


  • Provides operational input to management in the development of the direction, objectives and plans for programmatic knowledge mobilization and with a focus on meeting the needs of municipalities.
  • Supports the implementation of the program’s Knowledge Mobilization strategy and knowledge product schedule.
  • Develops a strong understanding of the needs of FCM’s target audience through research, analysis and relationship building with municipal audiences and partners through FCM's partners and other networks.
  • Provides leadership within the GMF and MCIP teams to mobilize knowledge products created by partner organizations (e.g. organize knowledge sharing events, engage project officers to identify other opportunities for sharing content with grant recipients and partner organizations.)
  • Ensures that MCIP/GMF knowledge products are mobilized in a consistent, intentional and strategic way that complements FCM-wide priority areas.
  • Leads the production and coordination of knowledge products, including providing knowledge sharing services aligned with program priorities, such as developing resources and tools; supporting the development and delivery of virtual workshops and presentations; responding to inquiries; and tracking results.
  • Support on FCM’s evolving engagement with online learning including both methods for instruction, delivery, institutional partnerships and analysis of learner needs.
  • In collaboration with the program’s Communications team, leads production of materials such as case studies on select Direct Funding and Capacity Building projects / initiatives (e.g., this can include sourcing stories, undertaking research, and providing context, managing suppliers.)
  • Liaises with internal program teams to understand how municipal governments are progressing on asset management climate change mitigation and adaptation. Uses data analysis to identify potential program improvements, tell compelling stories, and report on results in line with programmatic Performance Measurement Framework (PMF).
  • Coordinates and facilitates collaboration between internal groups, gathers staff input and creates staff buy-in to ensure integrated efforts towards knowledge mobilization.
  • Manage and update business processes related to programmatic databases; ensure accuracy of information within the databases.
  • Undertakes additional activities assigned such as participating in working groups and designing workshops/consultations and/or other activities at FCM events.
  • Collaborate with colleagues across FCM programs, including the Green Municipal Fund (GMF), Municipalities for Climate Innovation (MCIP) and the Municipal Asset Management Program (MAMP), to ensure a coordinated and complimentary approach to FCM initiatives that support sustainability with external partners and in our membership.

Knowledge and Experience:

 University degree in a related field (public or business administration, adult education, political science, communications etc.)

  • Minimum of 5 years of progressively responsible experience in project management, communications, and/or managing program activities, including experience in working with volunteers.
  • Strong analysis skills, including project management and high-level communications including the ability to engage in multi-disciplinary teams, lead meetings and make formal presentations to different audiences.
  • Experience in knowledge management and activities (e.g. researching existing knowledge tools, organizing resources, identifying gaps in existing knowledge tools, mobilizing tools and resources, developing case studies and guides).
  • Knowledge of the Canadian municipal sector and experience working with elected officials are assets.
  • Experience developing and managing surveys. Experience with data visualization is an asset.
  • Experience producing tools and resources (e.g. case studies, guides, spreadsheet tools) and developing content for the municipal sector an asset.
  • Excellent interpersonal and collaboration skills with a focus on working across internal teams, and with external stakeholders.
  • Excellent judgment, problem solving and decision-making skills.
  • Exceptional customer service skills.


 Excellent oral and written communication skills in English and French.


The benefits to joining the FCM team include summer hours (Fridays off between July 1st and Labour Day); offices located in the ByWard Market, FCM’s commitment to employee development and a competitive range of employee benefits and services.  Due to the COVID-19 pandemic, FCM is currently under a temporary work from home protocol until further notice. The successful candidate must have the ability to work from home during this period.


For additional information on this posting, or for further information on FCM, access our website at

Visit the careers section of our website to apply. Deadline for applications is March 5, 2021.

We thank all candidates for their interest; however we will only contact those selected for an interview. All the applications will be kept on file for six months following the hiring.

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