Job Posting 68763

Senior Tenant Support Worker
BC Housing
Vancouver & Lower Mainland, Vancouver
closes in 15 days (Mon, 22 Mar)
full time  •  To be discussed


The Senior Tenant Support Worker (TSW) position performs in conjunction with a designated Housing and Health Nurse as part of an intensive case management team to provide support, training and assistance to tenants with complex social and or health care needs and/or behavioural issues that are affecting their tenancy. The team assesses, develops and implements a service plan to address the complex needs of tenants to assist in preserving tenancies or ensuring tenants explore and obtain support services most appropriate for their needs. The Senior TSW maintains a lead role in moving tenants along the housing continuum and will act as a liaison with internal and external stakeholders to explore housing options which may include supportive housing referrals, assisted living/long term care facilities or assistance in obtaining a private market home with a rent supplement.


The successful candidate will have the following:


  • Completion of an advanced diploma in social sciences such as social work, health care, community mental health, or
  • other relevant discipline.
  • Minimum four years’ experience in case management or consultation, direct supportive counselling and psychosocial
  • focus program planning with diverse populations that face multiple barriers to successful housing.
  • Or an equivalent combination of education, training and experience acceptable to the employer.
  • Criminal Record Check is required


  • Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, etc.
  • Sound knowledge of community resources and methods of access;
  • Sound knowledge of assessment, planning and organizing psychosocial focus program;
  • Working knowledge of the Residential Tenancy Act and applicable Health and Safety regulations;
  • Ability to learn and understand BC Housing programs, policies, operational structure, and social housing programs, and their role in the social service system;
  •  Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act;
  • Ability to build relationships with internal and external clients;
  • Ability to assist groups to develop and co-ordinate community activities and programs;
  • Ability to build and maintain professional, confidential relationships with multi-barriered people;
  • Ability to work effectively across organizational departments and in a team and partnership context;
  • Strong analytical, problem-solving, and time management skills
  • Strong awareness of cultural diversity
  • Strong skills in crisis intervention, mediation and conflict resolution;
  • Excellent oral and written communication skills;
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) and basic computer systems
  • Valid Class 5 BC driver’s license and access to a reliable vehicle


  • Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
  • Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
  • Due to the nature of this role, access to a reliable vehicle will be required


How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.


Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at will be accepted

If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous Peoples, Persons with Disabilities and Disabled People, persons of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference.  We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact .

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.


Have questions/issues about the application process? Please see our FAQ’s for some useful information.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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