CLIENT SERVICES NAVIGATOR
Work BC Employment Services (Guildford)
Two Positions - 35 hours per week
Options Community Services Society
We are a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals, businesses, community groups and government to create focused, effective and responsive resources for the community.
We envision a healthy community as a safe and clean environment where we all have a sense of belonging. It is a place where each of us has the opportunity to work and learn, and to develop and realize goals that are meaningful and fulfilling.
The Client Services Navigator (CSN) is responsible for assisting clients in completing online/paper applications for WorkBC services, determining service eligibility, conducting financial needs assessments for job start supports and providing current community resources and support to clients accessing the resource area. The CSN maintains the resource area while tracking stats and doing data entry in ICM, including assisting with 4, 24 and 52 week employment follow-up.
KEY DUTIES AND RESPONSIBILITIES
Assess clients' eligibility and assist clients in setting up BCeID accounts and completing WorkBC Services online application including ERIQ and BCEA applications. Schedule clients with Employment Counselors through online portal.
Meet with new and return clients to administer urgent transportation supports and other job starts supports. Maintain records as needed on ICM.
Gather and make current resources available to clients, employers and staff, including workplace certification information and process.
Provide job search assistance to resource area clients (job applications, email set up, resume/cover letter help, etc.)
Manage and maintain website content including: workshop schedule, success stories, job postings, hiring fair posters and resource links.
Assist with marketing clients and branding of the program.
Perform other duties as assigned.
Education, Training, and Experience
The candidate must have:
Completion of Grade 12 and a post-secondary certificate / diploma in Career Development Practitioner (CDP) or Office Administration
Grade 12 and demonstrated experience in:
o Providing customer service and resolving issues both in person and in a virtual service delivery environment
o Working with individuals with complex barriers and a broad range of cultural backgrounds o Conducting and interpreting preliminary client needs assessment; and motivating and supporting client in reaching job sustainment.
Competent assessment skills utilizing a comprehensive model, appropriate to the client’s needs.
Excellent knowledge of Labour Market trends, employment and non-employment related services in the community.
Well-developed computer skills in Microsoft Office; strong ability to learn new computer software, including ICM.
Knowledge Skills and Abilities:
Alert to needs of a performance-based model
Ability to identify sensitive issues and maintain confidentiality
Flexible and committed to contributing to a team – ‘can do’, ‘will do’ attitude
Competent in relating to a diverse clientele and sincere appreciation for a multi-cultural environment
Must be sensitive to and respectful of cultural and lifestyle diversity
Exceptional communication and listening skills to ensure clients feel respected, heard and supported
Strong interpersonal skills and confidence in dealing with difficult clients
Ability to organize and carry out duties with independence and professionalism
Organized and comfortable working in a multi-tasked, fast-paced environment
Second language is preferred
Strong computer skills; Highly experienced in MS Office and navigating the Internet
Excellent knowledge of using and trouble-shooting a variety of office equipment
Knowledge of LM trends, job search related resources and other community resources
Ability to organize and carry out duties of the position with independence and professionalism
Crisis Line experience an asset.
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search preceding your start date.
Applicants with lived experience are strongly encouraged to apply.
CLOSING DATE: Resumes will be reviewed starting March 12, 2021 but the posting will remain open until filled and will close without notice.
Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.
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