Job Posting 69185

Dusk to Dawn, Youth Support Worker
Family Services of Greater Vancouver
Vancouver & Lower Mainland, Vancouver
closed 3 days ago (Fri, 9 Apr)
casual / on-call  •  $19.60 per hour

JOB OPPORTUNITY: Youth Support Worker


Youth Support Worker Dusk to Dawn Competition #21-21



Directions believes in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. For many youths, home is not a place of safety or belonging. We strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions is committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome. 


Directions Youth Services provides 24/7 support to assist youth under the age of 25 to connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions runs 12+ programs inclusive of shelter and drop-in, safe houses, detox and other unique programs for youth throughout Vancouver and employs more than 220 passionate, team members.


Directions is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver community.



This position works to promote safer & healthier options, to assist youth with the navigation of service systems and, where possible, to assist in their transition from the street to residences. This position will involve working with a variety of ‘at risk’ and ‘homeless’ marginalized youth who may be struggling with addiction, intellectual, emotional/social challenges, dual diagnosis, and histories of sexual abuse.

This position reports to the Night Resource/Dusk to Dawn Supervisors.  This is a peer support position. Applicants should be peer in nature with relevant life experience.



Position Profile/Key Responsibilities

  • Assess and screen all youth requesting access to the centre.
  • Establish rapport with youth in the centre and begin to build trusting re
  • Plan, organize, and implement appropriate recreational, social and/or educational activit
  • Identify individual needs of youth and facilitate appropriate referra
  • Maintain awareness of any concerns or problems (eg. medical, safety, etc.) and inform a supervisor.
  • Maintain appropriate notes, statistics, logs, and critical inc
  • Actively participate in staff meetings, supervision sessions, and performance evaluation proce
  • Adhere to all program and agency policies, procedures, and safety standards.
  • Manage crisis between, within, and among various groups and indi
  • Model positive coping and interpersonal skills.
  • Maintain a culture of “People helping people help themselves.”
  • Duties as required.

Working Conditions

  • 24 hour crisis response centre.

Knowledge & Abilities

  • Basic awareness of community, social and health resources.
  • Basic awareness of the systemic issues that affect low income and marginalized people.
  • Basic awareness of substance misuse, adolescent development, and the problems encountered by chemically dependent individuals.
  • Basic understanding of behavioral management.
  • Basic understanding of mental health issues and treatment.
  • Ability to observe and recognize change in clients.
  • Ability to maintain professional boundaries with clients.
  • Ability to establish and maintain rapport with clients.
  • Ability to take training to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
  • Ability to communicate proficiently both verbally and in writing.
  • Ability to organize, prioritize, and meet deadlines.
  • Ability to establish/maintain satisfactory work relationships with the public and other employees.
  • Ability to deal tactfully and effectively with co-workers, public, and other agencies, and to maintain confidentiality.
  • Ability to work independently and as a part of a team.
  • Ability to work in a culturally diverse population.
  • Basic computer literacy.
  • Physical ability to carry out the duties of the position.



Education and training:

  • Minimum six (6) months of post-secondary education with emphasis on homelessness, mental health, addictions, and/or social services.
  • OR an equivalent combination of education, training and experience


  • Minimum of two years removed from homelessness, street life, addiction, or other connected, relevant life experience.


  • Basic knowledge of adolescent development; alcohol and drug abuse issues; sexually exploited youth, and “street involved” activit


  • Ability to maintain a schedule that allows for both evening and weekend wor A willingness and ability to work with other systems.



  • Friendly work environment
  • Flexible working hours
  • Support the local community
  • Rewarding experience



If this describes you, please submit your application to us through our website: 


Only short listed candidates will be contacted for interviews. Thank you for your interest.


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


Salary/Pay Grade: 5, Step 1 $19.60 per hour

Location: Downtown

Start Date: As soon as possible

Closing Date: April 9, 2021


If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #21-21 in email subject line) outlining your interest and relevant experience to your contact information to for follow-up.

**if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**

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