As Development Officer – Stewardship (new position) at the BC SPCA, you’ll be joining one of the most innovative and successful fundraising teams in Canada. The BC SPCA is funded by compassionate animal lovers who help us assist more than forty-one thousand abused, abandoned, injured and neglected animals every year. Your work will help make all of this possible.
This role will be part of the four-person Direct Response team that is responsible for annual offline, lapsed, new to file, monthly, mid-level, expectants and allied professionals. The Development Officer - Stewardship will cultivate and steward donors and stakeholders in the following portfolios: monthly donors, mid-level donors, and expectants. They will also develop, engage, cultivate and steward a network of allied professionals (financial and estate planners, lawyers, wealth management professionals), and promote our Forever Guardian and Pet Survivor Care programs to this network. They will be the primary direct response liaison with the Philanthropy team on donor pipeline development.
This position is normally based out of the BC SPCA Provincial Office in Vancouver, however, adjustments to actual work location will be made based on health and safety considerations related to the pandemic. Ability to work effectively from home/off-site, may be required.
What’s it like working at the BC SPCA?
The fundraising team prides itself on having created a fun, supportive and positive work culture. We are results-driven and committed to excellence through professionalism, compassion, collaboration and innovation (and yes, once we get back to normal, there are dogs in the office…and sometimes other animals too).
What we do:
We’re passionate about inspiring donors to invest in helping animals live safe, healthy and loved lives, and about helping their humans too. We’re the only animal welfare organization in B.C. that has the authority to enforce laws relating to animal cruelty. And we’re one of North America’s most progressive animal welfare organizations with evidence-based standards of care. We’re knowledge leaders.
The role of Development Officer, Stewardship
- Delivers acknowledgement, cultivation and stewardship activities to mid-level (individuals and foundations) and monthly portfolios.
- Liaises with Philanthropy on donor pipeline management
- Develops, engages, cultivates and stewards an allied professional network such as financial and estate planners, lawyers, wealth management professionals, etc.
- Markets Forever Guardian and Pet Survivor Care to this network through multiple channels with the goal of encouraging them to promote legacies to the BC SPCA to their clients.
- Undertakes analysis to identify legacy prospects in mid-level, monthly and annual donor portfolios.
- Manages a portfolio of planned giving prospects and expectants including cultivation and stewardship activities.
- Plans and implements stewardship events, including Telephone Townhall.
- Identifies and secures donor stories for use in promotional materials.
While every day is different, a day in this role might include:
- Meeting with the Manager, Direct Response to set stewardship event calendar for the year.
- Sending out invitations to the allied professional network for a cultivation event to present the Pet Survivor Care program.
- Personally thanking 7 mid-level donors who gave significant gifts in response to a recent high profile animal story.
- Answering questions from an upset monthly donor who wants to know why criminal charges weren’t approved in a recent cruelty investigation.
- Interviewing a donor who has recently notified you that the BC SPCA is in their will for an upcoming story about legacy giving.
- Meeting with the Philanthropy team to review a group of new mid-level donors who your initial research suggest should be considered for the major gifts pipeline.
What type of person are you?
- Someone who is adaptable and embraces change – this is a dynamic and innovative fundraising team.
- Recognizes that fundraising is part art and part science and that being data driven and incorporating best practices is just as important as your relationship building skills.
- Ability to identify problems and opportunities as well as bring forward solutions.
- A reliable team member who is willing to pitch in as needed to get the job done but can work equally well independently.
- Ability to work within established boundaries; able to identify when help is required and demonstrated ability to ask for assistance when required.
- A demonstrated ability to be flexible, creative and very well-organized.
- In philosophical harmony with the mission, vision and strategic direction of the BC SPCA.
What skills have you developed?
- A university degree and 3-6 years of experience in fundraising with stewardship experience or an equivalent combination of education and experience acceptable to the employer.
- Experience managing relationships of donors giving between $500-4,999
- Experience planning and executing cultivation and stewardship events.
- Strong project management skills, including the ability to work proactively and efficiently, set and manage competing priorities, establish procedures, manage external contractors and staff and meet overlapping deadlines in an agile, innovative, fast-paced environment.
- A clear and persuasive communicator in English, both written and oral; ability to communicate respectfully to a diverse audience.
- Professional demeanor, attire and presentation. Proven record delivering exceptional prompt, friendly donor-centric service.
- Familiarity with a CRM (we use Raiser’s Edge)
- Proficient in the use of Microsoft Office Suite.
- Commitment to ongoing learning and professional development.
The BC SPCA compensation structure is based on external benchmarks and regularly reviewed. Starting placement on the range for this position will be commensurate with the successful candidate’s experience.