Job Posting 69648

Program Manager, Senior Support Services
Burnaby Seniors Outreach Services Society, in collaboration with Burnaby Neigbhourhood House
Vancouver & Lower Mainland, Burnaby
closes in 13 days (Fri, 30 Apr)
full time  •  22.00 to 23.69/per hour

Program Manager, Senior Support Services

Burnaby Seniors Outreach Services Society, in collaboration with Burnaby Neighbourhood House, is seeking a professional with experience working with seniors to join our team.  This individual will manage our seniors programs including Caregiver Support, Senior Peer Support, Wellness Workshops, a Dementia Friendly Café and Choir, and other programs and services that support Burnaby seniors to be active, healthy and independent.

We are looking for a passionate, empathetic, resourceful Program Manager with strong interpersonal and organizational skills, dedicated to helping improve the lives of seniors, and experienced in working with diverse clientele and colleagues. This individual will be joining a dynamic team of community-driven staff and volunteers to engage and support Burnaby seniors.

 General Duties and Responsibilities:

  • Administer the ongoing development of programs and services that welcome and support seniors of diverse backgrounds and abilities.
  • Facilitate support groups and programs as necessary.
  • Build close working relationships with senior serving organizations, health and city departments, multicultural organizations, and other existing community programs.
  • Supervise staff and provide leadership with team planning and meetings.
  • Conduct intake interviews and assessment processes to ascertain the needs of senior clients/caregivers and make referrals to appropriate internal and community resources.
  • Recruit, train, and support volunteers in leadership roles in the implementation of peer support and caregiver support programs.
  • Promote programs through the development of written materials, publicity and networking.
  • Oversee the evaluation and reporting process. Involves gathering statistical information on contacts made and preparing progress reports on a monthly and annual basis.
  • Assist in the budget management of the programs, including grant writing and reporting.
  • Work as part of the staff team and encourage the involvement of seniors in the community.
  • Attend meetings that relate to seniors issues, as necessary.


  • Degree or diploma in a seniors’ related field.
  • Training and experience in program development, coordination, and evaluation, or equivalent education/background.
  • Strong skills and experience working with seniors and recruiting, working with and managing volunteers.
  • Prior experience supervising staff and leading a team.
  • Excellent communication, writing, planning, and problem solving abilities.
  • Proven ability to work effectively with diverse populations and with a broad range of community and public partners.
  • Passion for supporting seniors to overcome social isolation and encourage the building of their strengths and active participation in the community.
  • Exceptional interpersonal skills and a collaborative working style.
  • Knowledge and awareness of issues surrounding diversity and multiculturalism.
  • Willingness to be flexible and adaptable in the workplace.
  • Computer skills including proficiency in Microsoft Office.
  • Driver’s license and access to a vehicle an asset
  • Current Emergency first-aid certification or willingness to obtain.

Burnaby Seniors Outreach Services is a charitable society and since 1987 we have been providing emotional support and encouragement to older citizens of Burnaby through senior peer counselling, caregiver support, and other related activities.  We assist seniors to enhance their quality of life, to develop problem management strategies, and to maintain their greatest level of independence and dignity.  In 2019, the society began Burnaby’s very first dementia-friendly café, and this was followed shortly by their dementia-friendly, multicultural, intergenerational choir named, “The New Dementians”. We continue to evolve our services to assist seniors in our community.

The Burnaby Neighbourhood House is a charitable non-profit organization. We are a volunteer driven, community funded agency with a unique focus on neighbours supporting neighbours. For seniors in our community, we offer a range of programs and services, ranging from shopping and food programs to social support and information services.

Hours & Pay rate:  

35 hours per week

Rate of pay between $22.00 - $23.69 (dependent on experience) plus benefits.

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