Job Posting 69764

Shelter Manager
WIN House, Edmonton's Women Shelter
Edmonton area, Edmonton
closing today (Tue, 13 Apr)
full time  •  32.60

Edmonton Women’s Shelter LTD

Permanent Shelter Manager



Organization/Position Overview:

Throughout Edmonton and area, for nearly five decades, WIN House has given women and children of all ages and cultures a safe place to flee. From passionate professionals and volunteers, to dedicated donors and champions of the cause, WIN House is committed to providing safety, support, relief and resources for abuse victims.


As a Shelter Manager at WIN House, you would play a critical role in the day-to-day goings on in one of our three shelter locations. As a Shelter Manager, you are tasked with an array of responsibilities which include, but are not limited to, client case coordination, high level advocacy, de-escalation, critical incident debriefing, staff appraisals and supervision, staff training, policy and procedures revisions, and liaising and establishing relationships with relevant community agencies. This is a permanent position.


Job Description:

  • Manage and support existing shelter staff to ensure service delivery meets expectations and conforms to the Outcome Based Service Delivery Logic Model.
  • Supervise existing Crisis Intervention Workers, Outreach Workers, Transitional Support Workers, and Child Support Workers to facilitate and ensure the needs of individuals and families receive the best care and support when engaging with WIN House services.
  • Take part in scheduled supervision, disciplinary and appraisal meetings.
  • Conduct file audits to ensure all documentation adheres to guidelines.
  • Policy and procedure creation and development.
  • Be a part of an On-Call rotation.
  • Consistently maintain staff schedules, including navigating time off requests
  • Hiring and onboarding new WIN House staff
  • Provide high level debriefing following critical incidents.
  • Engage in high levels of de-escalation when required and support staff navigate critical incidents.
  • Facilitate and create staff trainings.
  • Facilitate staff meetings.
  • Develop supportive relationships with women and children and be able to provide high levels of advocacy when required.
  • Facilitate case planning and coordination, and be able to delegate tasks as need be.
  • Be knowledgeable about available resources within in the community in order to facilitate wrap around care.
  • Develop and maintain relationships with outside agencies.
  • Effectively document supervisions, disciplinary meetings, and client interactions.




Bachelor’s degree in Social Work, or a related field. If applicable, must have current registration and be in good standing with respective regulatory bodies. Work experience in the area of crisis intervention, within the domestic violence sector, or history of management experience. Equivalent combinations of life/work and education/experience may be considered. Experience with managing a unionized environment is preferred.


Personal Qualities and Skills:


  • Strong knowledge and understanding of practical application of trauma informed and harm reduction frameworks.
  • Strong ability to support and be constructive of all staff members under supervision.
  • Strong ability to represent the agency in a positive and professional manner.
  • Strong advocacy skills.
  • Ability to maintain standards of confidentiality, as well as adheres to all ethical standards and maintains professional boundaries.
  • Strong verbal and written communication skills.
  • Strong organizational skills
  • Ability to work in a flexible, self-directed manner with minimal supervision.
  • Computer literacy.
  • Experience with, and theoretical knowledge of, child development and family theory.
  • Knowledge of family violence and skills in crisis intervention.
  • The ability to engage with outside agencies and services in an effective and professional manner.
  • Familiar with the indicators of child abuse
  • Ability to be non-judgemental and empathetic to the needs, feelings, and circumstances of women and children in crisis.
  • Knowledge of community supports and resources.
  • The ability to deal with work-related stress in a healthy manner.
  • Valid Driver’s Licence and reliable vehicle



  • Experience managing within a unionized environment.
  • Experience working in crisis intervention or shelter environment.
  • Ability to be flexible and work comfortably in residential setting.


  • Previous experience with policy creation.
  • Lay knowledge of family law and legal issues.
  • Working knowledge of the Child Welfare Act


Applicants will be required to submit a Criminal Record Check with clear vulnerable sector, a current Child Welfare check, hold a current First Aid Certificate, and must be willing to sign an Oath of Confidentiality if hired.


Reports to:

Shelter Director


The Salary:

Hourly rate starting at $32.60

Shift:  Monday thru Thursday 08:00- 17:00, with every second Friday 8:00 – 16:00

Posting: March 30, 2021

Application Deadline: Until suitable candidate is found

Effective: Immediately


Applications must be submitted to

Please submit certificates of education, cover letter and a current résumé, including brief description of work, workshops taken, any public speaking events undertaken, other accomplishments, i.e. committees, procedures developed, etc., group work (development and/or facilitation)


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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