Job Posting 69776

Youth Worker, Emergency
Youth Services Bureau of Ottawa
Ottawa area
closed 13 days ago (Fri, 30 Apr)
part time  •  $25.90 - $32.51

About YSB

Founded in 1960 and a community leader in Ottawa, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving and empowering youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families. YSB is a multi-service agency that provides services in French and English in employment, health and housing, mental health, youth engagement and youth justice. We work in partnership to develop, deliver and advocate for better conditions, services and opportunities for youth and families. We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors. 

What we offer

  • A values based agency that believes in and supports inclusion, diversity, accessibility and client empowerment
  • A community based organization that provides services to over 2500 local youth and families each month
  • Working in a dynamic team
  • An environment that encourages continuous learning by offering professional development and training opportunities
  • Comprehensive health benefits and pension (CAAT) for eligible full time and part time employees

Youth Worker, Step up Step Down 

Classification:     Youth Worker                                                  

Reports to:           Coordinator,  Step up – Step Down    
Closing Date: April 30 , 2021
Position: Emergency casual part time


Job Summary:


Under the general direction of the Director of Mental Health Services and immediate supervision of the Coordinator of Step up Step Down Residential Crisis services, the Youth Worker  is responsible to provide direct services to  clients in accordance with policies and directives established within the YSB.   


Principal Duties:


  • Provide unit coverage on a rotational shift basis ensuring the safety and security of staff, clients and physical plant.
  • Participate in inter-disciplinary meetings for the purpose of identifying clients’ needs, progress and discharge planning
  • Provide milieu based interventions as established by the Step Up Step Down inter-disciplinary team to support clients and families in the achievement of       established goals
  • Provide support and crisis intervention to clients accessing YSB’s 24/7 telephone and online chat support services during designated periods; provide           support to YSB’s Mobile Crisis team when needed
  • Ensure that documentation is maintained according to unit policy and procedures including client files and admission forms, plans of care (including               goals/action), daily logs and summary reports.
  • Comply with all mandating legislative requirements, Agency policies and procedures.
  • Safeguard client confidentiality, rights and responsibilities.
  • Support the stabilization of clients accessing the program  and coordinate with other YSB services as appropriate.
  • Advocate for clients and facilitate access to community resources and services.
  • Represent the Agency in a professional manner. Maintain positive working relationships with the community, other services providers, and collaterals. 
  • Participate in training to ensure ongoing development of skills and abilities, including YSB required training
  • Attend and participate in supervision
  • Participate in on-going supervision of part-time/students 
  • Follow safe work practices as established by the Bureau and the program


Job Specifications/Qualifications:

(The qualifications are appended to the job description and are not intended to be part of the job description)


  • Diploma in child and youth work or related field ; or degree in the social sciences or related field
  • Two years  experience providing support to clients experiencing mental health challenges
  • A minimum of 1 years’ experience working in a residential setting
  • Experience working directly with vulnerable youth considered an asset
  • Demonstrated crisis intervention skills
  • Proven written & verbal communication skills.
  • Ability to work autonomously and as an effective member of an interdisciplinary team.
  • Must be able to work rotational shift work and be available weekdays, nights and weekends
  • ASIST or other recognized crisis or suicide intervention training considered an asset
  • Must be able to physically restrain clients when necessary
  • Fluency in English and French is essential.



This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be asked to perform other duties as required.
TERMS OF EMPLOYMENT: YSB values diversity.  We are committed to building a workforce that reflects the diversity of our community.

 Accommodation will be made available for applicants with a disability throughout the hiring process.   Applicants must make their needs known in advance.All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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