Job Posting 69782

Senior Housing Outreach Worker
Seniors Services Society of BC
Vancouver & Lower Mainland, New Westminster
closed 4 days ago (Fri, 9 Apr)
full time  •  20 - 26




  • Managing outreach client files by working closely with all housing services staff.
  • Provide one-on-one outreach in the community as assigned or virtual as needed.
  • Ensure homeless clients have access to emergency shelters and resources available after hours in accessing a homeless shelter.
  • Facilitate a full assessment of client’s housing.
  • Assist clients in securing long term housing and ensure that supports are in place.
  • Work to develop a step-by-step case plan/goals/expectation with a follow up process.
  • Liaise with housing providers, homeless shelters, and community partners.
  • Maintain accurate and appropriate records as required and prepare reports as requested.
  • Work with building managers to avoid or prevent eviction.
  • May need to assist clients in filing for disputes with the residential tenancy branch or provide supports with their hearing during an arbitration).
  • Communicate honestly and clearly with clients about our ability to assist them therefore avoiding any unrealistic expectations by setting boundaries.
  • Assist clients in obtaining safe, secure, affordable, permanent, and appropriate housing.
  • Ensure all necessary supports are in place for clients by referring to appropriate resources and or setting up services as required within the community.
  • Network with service providers and make referrals for your clients as appropriate including the health authorities and resources available in the community.
  • Build working relationships with housing providers including BC Housing, Non-Profit Housing providers and private landlords in the market.


  • Manage the Temporary Housing Program that includes conducting THP interviews to determine suitability/ placements/move-in & out/managing inventory/ coordination for client turn-overs/regular inspections and following a case plan.
  • Work collaboratively with BC Housing Building Managers to ensure the smooth operation of the Temporary Housing Programs in their buildings.


  • Maintain accurate and appropriate records of the Programs as required and prepare reports as requested. Making sure case notes/filing are up to date.
  • Being flexible in accommodating emergency THP/OR referrals with a short notice.
  • Ability to have good time-management and multitasking.
  • Able to work well under pressure.
  • Maintain accurate inventory list
  • Represent the agency in the community when requested
  • Any other duties as required or assigned.




  • Post secondary education in any of the following categories: social work, community social service, mental health and/or addictions, or gerontology. A bachelor’s degree is preferred. Or equivalent life and work experience
  • Minimum of three-year experience working with those who are homeless, living with mental health and/or addiction issues.
  • Knowledgeable in community resources for seniors
  • Understanding of systems that can lead to homelessness and/or poverty.
  • Must have own vehicle and valid class 5 driver’s license
  • Non-Violent Crisis Intervention certificate an asset
  • First Aid certificate
  • Must be willing to provide a criminal record check
  • Ability to balance work/life
  • Must have Class V license and an insured reliable vehicle (required and essential).
  • Must be willing to interact, engage and provide in person client outreach support by assisting clients in getting boxes for packing/coordinating moves and ensuring all supports are in place.
  • Be willing to assist clients with light packing and moving if required.



  • Senior Services Society provides a van when transporting clients to their housing appointments.
  • PPE is provided and COVID protocols are adhered to by Senior Services Society
  • Personal vehicle is required for own use when meetings clients at the destination for viewing apartments or conduction client intakes.



The successful applicant will be a self-driven and motivated individual who can work under minimum supervision.  They must be able to build positive relationships with co-workers, volunteers, clients, housing providers, and community stakeholders.  Thorough knowledge of government and community resources and programs for seniors and those defined as, ‘hard to house’ a definite asset.  The applicant will be a creative problem solver who can work under stress and remain calm under tight timelines.  The applicant will be a highly organized individual who is detail oriented.


Salary range is $39,000-44,850/year. A competitive benefits package is included after the three-month employment. This is a full-time regular position: 37.5 hours per week, Monday to Friday, 8:30 am to 4:30 pm.


You are required to bring your vehicle to work everyday.  50% of the cost of the designated parking space provided by the Seniors Services Society will be paid by Seniors Services Society. Per milage reimbursement will be provided when own vehicle is used in the provision of outreach care/support to clients in the community.


Please submit your resume and cover letter via fax or e-mail only, NO PHONE CALLS PLEASE. Only qualified candidates will be contacted.


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