Founded in 1960 and a community leader in Ottawa, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies serving and empowering youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at-risk youth and their families. YSB is a multi-service agency that provides services in French and English in employment, health and housing, mental health, youth engagement and youth justice. We work in partnership to develop, deliver and advocate for better conditions, services and opportunities for youth and families. We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors.
What we offer
YSB is currently seeking a dynamic individual to fill the role of:
Case Coordinator, Coordinated Access
Department: Clinical Services / Coordinated Access Classification: Coordinator 2
Reports to: Coordinated Access, Manager
Reporting to the manager of Coordinated Access, the Case Coordinator is responsible for facilitating client access to services, monitoring program outcomes and actively contributing to the effective administrative functioning and operations of the program.
Awareness of developments/changes in the community pertaining to the service system and client needs
Review client data to determine eligibility for referral
Collaborate with referring agency to work towards resolution and ensure most efficient/appropriate referral process is accessed
Prepare and facilitate case planning meetings
Determine/Invite appropriate members for case planning meetings
Develop client service plans
Present cases to the resolution committees and ensure on-going liaison with them
Promote collaboration between various service providers in order to develop flexible and creative service plans
Promote philosophy of access and resolution functions to agencies and the community at large
Support one call/one click activities
Advocate for access to services on client’s behalf
Monitor flex funds expenditures
Develop / revise / review and implement necessary program monitoring system
Monitor service plan implementation and outcome
Conduct follow-ups in accordance with the program policy
Monitor program data-base
Analyze program evaluation feedback and outcome data to develop reports
Ensures both electronic and physical client files are up to date, maintained and handled within established practices
Follow safe work practices as established by the Bureau and the Program
Job Specifications / Qualifications
Bachelors degree in Social Work/Psychology or relevant field preferred, equivalency may be considered
Minimum 5 years work experience in relevant Social or Mental Health related discipline
Knowledge of local community and social service system
Demonstrates decision making and problem solving skills
Proven organizational and administrative skills
Demonstrates strong interpersonal skills and collaborative abilities
Strong written and verbal proficiency in English and French mandatory.
Experience in group facilitation
Broad cross-sectoral experience would be an asset
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
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