Job Posting 69806

Bilingual Case Coordinator
Youth Services Bureau of Ottawa
Ottawa area
closed 31 days ago (Mon, 12 Apr)
full time  •  $32.29 - $38.20

Founded in 1960 and a community leader in Ottawa, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies serving and empowering youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at-risk youth and their families. YSB is a multi-service agency that provides services in French and English in employment, health and housing, mental health, youth engagement and youth justice. We work in partnership to develop, deliver and advocate for better conditions, services and opportunities for youth and families. We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors.


What we offer

  • A values based agency that believes in and supports inclusion, diversity, accessibility and client empowerment
  • A community based organization that provides services to over 2500 local youth and families each month
  • Working in a dynamic team
  • An environment that encourages continuous learning by offering professional development and training opportunities
  • Comprehensive health benefits and pension (CAAT) for eligible full time and part time employees

YSB is currently seeking a dynamic individual to fill the role of:


Case Coordinator, Coordinated Access


Department: Clinical Services / Coordinated Access Classification:  Coordinator 2

Reports to: Coordinated Access, Manager


Job Summary:

Reporting to the manager of Coordinated Access, the Case Coordinator is responsible for facilitating client access to services, monitoring program outcomes and actively contributing to the effective administrative functioning and operations of the program.


Principal Duties:

   Awareness of developments/changes in the community pertaining to the service system and client needs

   Review client data to determine eligibility for referral

   Collaborate with referring agency to work towards resolution and ensure most efficient/appropriate referral process is accessed

   Prepare and facilitate case planning meetings

   Determine/Invite appropriate members for case planning meetings

   Develop client service plans

   Present cases to the resolution committees and ensure on-going liaison with them

   Promote collaboration between various service providers in order to develop flexible and creative service plans

   Promote philosophy of access and resolution functions to agencies and the community at large

   Support one call/one click activities

   Advocate for access to services on client’s behalf

   Monitor flex funds expenditures

   Develop / revise / review and implement necessary program monitoring system

   Monitor service plan implementation and outcome

   Conduct follow-ups in accordance with the program policy

   Monitor program data-base

   Analyze program evaluation feedback and outcome data to develop reports

   Ensures both electronic and physical client files are up to date, maintained and handled within established practices

   Follow safe work practices as established by the Bureau and the Program


Job Specifications / Qualifications

    Bachelors degree in Social Work/Psychology or relevant field preferred, equivalency may be considered

   Minimum 5 years work experience in relevant Social or Mental Health related discipline

   Knowledge of local community and social service system

   Demonstrates decision making and problem solving skills

   Proven organizational and administrative skills

   Demonstrates strong interpersonal skills and collaborative abilities

   Strong written and verbal proficiency in English and French mandatory.

   Experience in group facilitation

   Broad cross-sectoral experience would be an asset



This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be asked to perform other duties as required.







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