Job Posting 69884

Homeless Prevention Outreach Worker
Archway Community Services
Vancouver & Lower Mainland, Fraser Valley
Abbotsford, BC
closes in 3 days (Thu, 15 Apr)
full time  •  $24.00 -$25.00 per hour

JOB POSTING 2021-95-01

Internal & External Posting

Homeless Prevention Outreach Worker

Wage Rate: $24 - $25 per hour.

Schedule: Monday to Friday (occasional weekend/evening work).

Permanent 35 Hours/Week


Archway Community Services provides more than 85 programs and services to clients at every stage of life. Our vision for the future is justice, opportunities, and equitable access for all. We strive toward that goal by fostering community well-being and social justice through positive action and leadership. Come help us help people.


Job Summary

Under the direction of the Director, Advocacy & Social Equity, the Homeless Prevention Program Outreach Worker provides portable rent supplements and support services to individuals in identified at-risk groups facing homelessness with portable rent supplements and support services to help them access rental housing in the private  housing market and community-based services. 


Key Responsibilities and Accountabilities

  • Identifies and connects at-risk individuals and families who are homeless or at risk of homelessness with housing search services and rent supplements to assist in accessing and securing housing.
  • Identifies HPP eligibility in one or more of the following categories: Individuals leaving the corrections and hospital systems; Women who have experienced Violence or are At Risk of Violence; Youth, transitioning out of foster care; Individuals of Aboriginal descent.
  • Processes rental supplement applications, including the disbursement of rental supplements to eligible clients and for approved amounts (within the allotted monthly HPP budget).
  • Compiles and submits program data and outcome reports as required by both the funder and Archway (e.g., individual case plans, ED Updates, quarterly, monthly, and yearly reports).
  • Fulfills the conditions of the BC Housing funding contract and adheres to the funder’s policies and deliverables.
  • Maintains and manages the Homeless Individuals and Families Information System (HIFIS) database according to contractual requirements.
  • Provides outreach services that engage people by assessing client’s needs and connecting individuals/families to stable accommodation and appropriate services (may include accompanying clients to appointments).
  • Promotes partnerships with local service providers to ensure optimal service delivery to clients (e.g., Fraser Health Authority, BC Housing, City of Abbotsford, Aboriginal Services, Transition Houses, and Shelters etc.).
  • Builds and maintains a network of positive working relationships with other community service providers, professionals, community groups, and landlords, to coordinate program delivery and to ensure effective referrals and a continuum of care.
  • Represents the program and Archway in external meetings (e.g., Regional Peer Support Meetings, and Coordinated Access, etc.).
  • Provides the necessary resources and supports to stabilize clients housing and enhance housing retention.
  • Develops and coordinates client service plans which include the provision of tools and supports to sustain their housing and prevent homelessness.
  • Provides follow-up supports to ensure individuals have effectively transitioned to housing and receive related health and social service programs and services.
  • Oversees the recruitment, selection, orientation, and training process for practicum students and/or program volunteers (as appropriate and as needed).
  • Provides referral information/supports (e.g., legal advocacy, housing options and supports, social services etc.).
  • Attends and participates in staff meetings, team workshops, agency trainings and professional development sessions and activities.
  • Upholds and promotes an atmosphere of dignity and respect in line with the philosophy and policies of Archway.
  • Additional duties as assigned by the Director, Advocacy & Social Equity.

You Bring to the Position

  • Ability to take direction, work with pride and work with minimal supervision and in consultation with others.
  • Excellent interpersonal, verbal, and written communication skills,
  • A solid understanding of issues surrounding poverty, homelessness, substance misuse and mental health issues.
  • Strong crises de-escalation and dispute resolution skills.
  • A flexible attitude, ability to adapt to changing situations and a willingness to work as part of a team. 



Education & Certification:

  • Diploma in the human services or a related field, or the equivalent combination of education and work experience.
  • Satisfactory Criminal Records Check.
  • Valid First Aid Certification.
  • Valid Class 5 Drivers’ License, Satisfactory Driver’s Abstract, and access to a reliable vehicle is required.


  • A minimum of 2 years’ recent, related work experience with individuals experiencing homelessness and/or at-risk individuals.
  • Demonstrated experience in de-escalation and crises management.
  • Extensive knowledge of community services in the Fraser Valley an asset.
  • Experience delivering frontline care and services to traditionally marginalized populations.
  • Experience in providing support and advocacy to marginalized populations. 

Working Conditions

  • This position requires outreach to community locations that are inhabited by individuals experiencing homelessness.
  • This position has a high-level of social interaction and engagement, requiring adherence to COVID-19 Safety protocols.
  • You may interact with people in difficult or crisis situations.
  • Must be available to work during regular working hours, Monday to Friday (occasional weekend/evening work).


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