Job Posting 69908

Quality Service Analyst
Community Living British Columbia
Vancouver & Lower Mainland, Port Moody, BC, CAN V3H5C9
closed yesterday (Sun, 11 Apr)
full time - term / contract  •  $32.46 to $41.55 hourly

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

 

Community Living British Columbia (CLBC) is a crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision 'Lives filled with possibilities in welcoming communities'. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

 

The Role:

 

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

 

Accountabilities include:

  • Identifying opportunities for agency service reorganization and assisting with the implementation
  • Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
  • Ensuring that individuals and their families receive information about individual resource allocation decisions
  • Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
  • Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
  • Recruiting and developing new service relationships
  • Providing information to assist in the investigation of licensed residential resources
  • Creating innovative options and responses to address individual and community needs

Key duties include:

  • Developing standardized service contracts or Individual Funding Agreements and negotiating the costing details and quantities
  • Liaising with the manager and other key staff regarding current funding limitations or delays and participating as a team member in local budget management
  • Receiving monitoring reports from service providers and individuals, families and friends:
    • and when a contract is individualized, reviewing to ensure plan objectives have been met; identify potential issues and concerns
    • conduct on-site reviews (staffed residential facilities, homes, day programs, etc.) as necessary and investigates service provider competency issues
  • Receiving financial reports from service providers and reviewing details to ensure delivery of agreed-upon services for approved funding supports

Qualifications:

  • Bachelor's degree in Business, Social Work, or a related discipline with preference given to those who have worked in the social services sector in areas such as resource development or contract management
  • OR 10 years recent relevant work experience with individuals with intellectual and/or developmental disabilities

Possession of a Class 5 driver's license and a clean driver's abstract are required. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses.

 

Additional Info:
This is an auxiliary position
Term: Anticipated 70 hours bi-weekly for 6 months, with the possibility of extension
Classification/Salary: Social Program Officer (Growth to R24) / $32.46 to $41.55 hourly (effective April 1, 2021)

 

Closing date: April 11, 2021

 

Apply now! Submit a resume and cover letter through our online application system to the attention of Jaimie Willows. Resumes received by email will not be considered.

 

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).

 

Community Living BC is an equal opportunity employer.

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