Job Posting 70016

Youth Outreach Worker, Evening
Family Services of Greater Vancouver
Vancouver & Lower Mainland, Vancouver
closes in 5 days (Thu, 22 Apr)
full time

JOB OPPORTUNITY: Youth Outreach Worker

Youth Outreach Worker Competition #25-21



Directions believes in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. For many youths, home is not a place of safety or belonging. We strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions is committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome. 


Directions Youth Services provides 24/7 support to assist youth under the age of 25 to connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions runs 12+ programs inclusive of shelter and drop-in, safe houses, detox and other unique programs for youth throughout Vancouver and employs more than 220 passionate, team members.


Directions is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver community.



The Directions Youth Outreach program works to promote safer, healthier alternatives for youth who are homeless or at risk of homelessness. The focus is to promote awareness of, and connect youth on the street to, appropriate services and resources to reduce the harm in their lives. This position will consist of working with a variety of at risk, homeless and street entrenched youth under 25 (prioritizing youth 18 and under) struggling with addiction, intellectual, emotional and social challenges, mental health issues, concurrent issues and sexual exploitation. This position is based out of Directions Youth Services Centre and reports to the Assistant Manager.


Hours of work: Full time: 35 hours/week on a 4-day work week
-3 days working 10 hours per day, and one 9 hour day, with a one hour break each day)
-shifts scheduled between 12pm and10pm      


*Please note that this is a term position covering an incumbent’s leave, at least 8 months in length (till October 2021), term ending on return of incumbent. This term may be extended past 8 months.



  • Provide outreach services in areas wherever high-risk youth congregate.
  • Identify and assess new street-involved youth in Vancouver and, if appropriate, link them with the Ministry of Children and Family Development and/or other relevant services.
  • Initiate contact, establish rapport, and build trusting, supportive, therapeutic relationships with street-involved homeless youth.
  • Identify youth’s individual needs and provide support, encouragement, collaboration and education to youth in matters related to crisis intervention, harm reduction, conflict resolution, community resources, alcohol and drug information, advocacy with the intention of connecting youth to services.
  • Work closely and collaboratively with all of Directions Youth Services, other community agencies, and government ministries as appropriate in the development of youth case management utilizing youth social work best practice.
  • Be responsive to integrated case management plans, other service agencies, and health care professionals in the implementation and revision of client service plans.
  • Assist youth in accessing community supports by advocating, escorting, and transporting clients to outside service referral locations, as appropriate.
  • Actively participate in staff meetings, training, supervision, and employee evaluation processes.
  • In the absence of the Outreach Supervisor, attend case management meetings.
  • Ensure the highest professional standards of ethics, confidentiality, all program and agency policies, procedures, and accreditation standards.
  • Maintain daily statistics and provide effective verbal and written reports.
  • Perform all other duties as required.



Education and training:

  • Two years post-secondary course/diploma in social work or youth care/certificate in related field
  • Current First Aid Certificate
  • Non-Violent Crisis Intervention Training
  • Valid Class 5 BC Driver’s Licence – requires submission of abstract


  • Minimum two years experience working with high-risk youth.
  • Experience with adolescent development and issues involving sexually exploited youth, mental health, drug and alcohol misuse, concurrent issues and poverty.
  • A combination of education and experience may be considered


  • Knowledge of community, social and health resources
  • Knowledge of the systemic issues that affect low income and marginalized people
  • Knowledge of substance misuse, sexual exploitation, adolescent development and the problems encountered by chemically dependent individuals; basic understanding of behavioural management
  • Basic knowledge of mental health issues and treatment
  • Knowledge of and belief in the Harm Reduction model
  • Ability to observe and recognize change in clients
  • Ability to maintain professional boundaries and establish/maintain rapport with clients
  • Ability to deal effectively with conflict situations, manage aggressive behaviour, and use non-violent crisis intervention and behavioural management techniques
  • Basic computer literacy
  • Physical ability to carry out the duties of the position (carrying a full back pack containing harm reduction supplies, water bottles, snacks, etc)

Working conditions:

  • 24 hour crisis response resource centre, and the streets of the City of Vancouver
  • Ability to work days and evenings
  • Ability to walk with a back pack full of supplies approximately 20-25 km per day



  • Friendly work environment
  • Flexible working hours
  • Support the local community
  • Rewarding experience



If this describes you, please submit your application to us through our website: 


Only short listed candidates will be contacted for interviews. Thank you for your interest.


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


Work Hours: 35 hours/week, four days/week

Salary/Pay Grade: 9, Step 1 - $1,808.10 gross bi-weekly 

Location: Downtown Vancouver

Start Date: As soon as possible


*Please note that this is a term position covering an incumbent’s leave, at least 8 months in length (till October 2021), term ending on return of incumbent. This term may be extended past 8 months.


If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #25-21 in email subject line) outlining your interest and relevant experience to your contact information to for follow-up.

**if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**

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