Job Posting 70079

Community Hospice Care Coordinator
Hospice Care Ottawa
Ottawa area, Ottawa, Kanata and Orleans
closed 2 days ago (Thu, 6 May)
full time  •  Commensurate on Experience

Community Hospice Care Coordinator

Bilingual (Preferred)

Full-time Permanent – 32 hours per week (up to 40 hours/week possible)


Hospice Care Ottawa (HCO) is a community-based charitable organization whose mission is to accompany and support individuals, and their families, through their end of life journey by providing compassionate, high quality care.  Hospice programs include day hospice, home support, family support, and residential hospice services. Hospice Care Ottawa delivers these services at three sites: May Court Hospice, La Maison de l’Est, and Ruddy-Shenkman Hospice. We rely on and value the contribution of over 700 volunteers who contribute to every aspect of our programs. HCO proudly recognizes and welcomes the diversity of our community and strive to be inclusive for all. HCO is looking for people to work in a supportive integrated environment who are committed to supporting the highest quality palliative care. 

General Description:

As a member of an interdisciplinary team the Community Hospice Care Coordinator manages a case load of clients/caregivers, oversees a team of volunteers and coordinates community programs such as In-Home Visiting (Volunteer visits),  Day Hospice and Caregiver Support.  The role of the Community Hospice Care Coordinator is to oversee the day to day functioning of the programs and to collaboratively work with other nurse coordinators to deliver community hospice care services across the City of Ottawa.

Required Education and Skills:

  • Current Registered Nurse Certificate of Competence issued by the College of Nurses of Ontario
  • Baccalaureate degree in Nursing (BScN) or equivalent
  • Certification in Hospice Palliative Care Nursing (C)anada (CHPCN(C)) preferred
  • LEAP Certificate (required within first year of hire)
  • Current CPR
  • Bilingualism (French/English, other) preferred
  • Proficient computer skills (Word, Excel, Outlook)
  • Valid Driver’s License and use of reliable vehicle
  • Ability to commute between various hospice locations in Ottawa
  • Excellent communication skills – verbal and written
  • Understanding of Ethics as they relate to Palliative Care
  • Ability to work within a team environment

General Responsibilities:

  • Advocates on behalf of the patient, with his or her permission, by making appropriate phone calls to the attending physician or Case Manager
  • Completes charting and care plans on clients in InfoAnywhere software
  • Collects and reports on statistics monthly
  • Attends client rounds as required
  • Meets quality standards as outlined by Hospice Palliative Care Ontario
  • Contributes to volunteer training

Key Responsibilities:

  1. In-Home Support Program
  • Manages a team of visiting volunteers & a case load of clients/caregivers
  • Provides telephone intake and referral to clients and caregivers calling from the community
  • Makes home visits to assess appropriate clients and caregivers and refer to the Hospice Programs
  • Determines best suitability and assigns volunteers to clients/families for In-Home Support visits
  • Acts as patient advocate where needed and desired by the patient and family
  • Participates in patient conferences with other agencies and team members
  • Meets with clients and caregivers on a regular basis to ensure that their needs are being met adequately and in a way which is acceptable to them
  • Liaises with volunteers regularly to support their work with clients and caregivers
  • Organizes quarterly program support meetings for this team of volunteers
  1. Day Hospice Program
  • Manages a team of Day Hospice volunteers & a case load of clients/caregivers
  • Makes home visits to assess appropriate clients and caregivers and refer to the Hospice Programs
  • Coordinates the activities of the Day Hospice including scheduling of drivers and volunteers
  • Be present and ensure smooth running of the day hospice at assigned sites
  • Assess the needs of individual patients at the Day Hospice and perform monthly client check ins, and follow up interviews as necessary
  • Meets with volunteers before and after each Day Hospice day to prepare for and debrief activities and client issues
  • Oversees and coordinates any adjunct therapies as part of Day Hospice e.g. music, art, massage
  • Advocates on behalf of the patient, with his or her permission, by making appropriate phone calls to the attending physician or CCAC Case Manager
  • Ensures that the Day Hospice area is kept in good order and that necessary supplies are kept up, reporting any needs or problems to the Director of Finance and Administration or other appropriate person
  • Checks Day Hospice emergency medicine supply kit every three months and re-orders outdated medications as necessary
  • Organizes quarterly program support meeting for this team of volunteers
  • Mentors new staff and students
  • Shares Nurse On-Call duties with other Coordinators
  • Provide coverage for community hospice care programs during vacations and illness

Reporting Relationship:

Reports to the Manager, Community and Volunteer Services

Position Type:

Full-time, 32 hours per week; up to 40 hours/week possible


Commensurate with experience


The above statements are intended to describe the general nature and level of work being performed in this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this role. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

­­­­­­­­­­­­­­­­­­We offer a competitive salary and benefit packages for full time employees. 

We are an equal opportunity employer welcoming applications from individuals with diverse backgrounds.  Accommodation is available during all aspects of the recruitment process. Should you require accommodation, please make your request when contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!