Job Posting 70093

Respite Support Staff - London Village
The Salvation Army
London area
London, ON
closed 3 days ago (Fri, 7 May)
casual / on-call  •  $19.24 per hour

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.


This is a casual relief position with no guaranteed hours.  Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour paid meal break.  The operational hours of this facility are 24 hours a day.


1.   Client Services:

  • Responsible to ensure that needs of program participants are met i.e. physically, emotionally, medically, and behaviorally. 
  • Contribute to the planning and facilitation of recreation & leisure activities and community outings (appropriate to age, skill level and interests) which provide opportunities to promote inclusion in the community.
  • Advocate on the behalf of the program participants to promote health and well-being.
  • Ensure that participants follow through on personal care routines and routines of daily living.
  • Provide intervention for any behavioral challenges.
  • Liaise with parents, caregivers, community partners as required. 
  • May be responsible for transportation of participants in the program vehicles.
  • Prepare and distribute meals, snacks/nourishments as outlined on the approved menu.
  • Complete house maintenance duties as outlined under “shift responsibilities” as well as the organization and maintenance of property and program supplies.
  1. Communication/Administration:
  • Ensure proper recording in the daily log, shift change book, anecdotal recordings, incident reports, restraint forms, etc.
  • Report any identified needs to team members, Respite Program Supervisor and/or on-call designate and parent/usual caregiver.
  • Maintenance and updating of participant records and other program documentation.
  1. Human Resources:
  • Assume shift coordinator tasks as assigned. 
  1. Property:
  • Report any property damage, mechanical breakdown of equipment and/or repairs needed in the program.
  1. Shift Coordinator Responsibilities:

Note: When assigned shift coordinator responsibilities a per hour allowance will be provided.

  • Responsible for dispensing medication and ensuring that all medication charting is completed in compliance with established agency policies.
  • Required to complete safety checks, logbook recordings, intake and discharge functions.

Critical Relationship Management:

  • Internal relationships:
    • Corps Officer, supervisor, staff, volunteers, students
  • External relationships:
    • Community, program participants and their families


  • This position reports directly to the Respite Program Supervisor or designate.
  • Uphold all Salvation Army policies, directives, and operating guidelines as contained in the Policy Manual of The Salvation Army London Village. 
  • Work within the legal standards of the Ministry of Children, Community and Social Services (Child, Youth and Family Services Act, 2017 and Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008).
  • Participate in participant specific and/or program specific training as required.  
  • Attend/participate in staff meetings as required.


  • Receive payments for service and issue receipts
  • Receive spending money and document use
  • Accountable to use and document petty cash for recreation/leisure activities

Working Conditions:

  • This is a permanent casual-relief position.
  • This is elect-to-work, no guaranteed hours; work will be offered on an as needed basis as per the hours of operation.
  • Some travel may be associated with this position should the incumbent have a driver’s license which is preferred.
  • Ability to lift/move up to 50 lbs.
  • Frequent lifting, twisting, bending, crouching, reaching, pushing, and pulling.
  • Walking and standing for long periods.
  • Some kneeling, running may be required.

Normal hours of work:  shifts will include days, afternoons, overnights, and weekends. 


Education, Qualifications and Certifications:

  • Completed or currently pursuing two (2) years of Community College in related education (Developmental Service Worker diploma, Child and Youth Worker diploma or equivalent) in the area of developmental disabilities.
  • Alternative combinations of education and experience may be considered.


Experience and Skilled Knowledge Requirements:

  • Minimum of one (1) year of prior related experience, including direct care work in a social service setting; dealing with crises.
  • Current Non-Violent Crisis Intervention Certification.
  • Current First Aid & CPR Certification.


Skills and Capabilities:

  • Treat the property of The Salvation Army with due care and caution.
  • Ability to maintain a high level of confidentiality and exercise good judgement.
  • Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
  • Participate in mandatory orientation training, on-going professional development and training.
  • Participate in regular supervision and performance appraisal process.
  • Ensure that all certifications are maintained as required.
  • Represent the organization in a positive, professional and engaging manner.
  • Must comply with all Salvation Army policies, procedures and associated legislation.
  • Exhibit good listening skills, have strong oral/written communication skills and respect authority.
  • Self-motivated/disciplined.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Excellent interpersonal skills, integrity, and adaptability.
  • Attention to detail, problem solving and analytical skills.
  • Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
  • Proficiency in all Microsoft Office products is required - i.e. Word, Excel, Publisher, PowerPoint; Email and Internet etc.
  • Fluent French verbal and written communication skills are an asset.
  • Valid Ontario Class “G” Driver’s License is preferred, current original copy of driver’s abstract
  • Provide an original copy of a Background Check with vulnerable sector screening 
  • May require screening through The Salvation Army Abuse Registry.
  • Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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