Job Posting 70190

Acting Resettlement Assistance Program (RAP) Manager
Inter-Cultural Association of Greater Victoria
Vancouver Island & Coastal areas
closes in 3 days (Fri, 14 May)
full time - term / contract  •  Competitive salary

Vacancy Posting – Competition #2021-04-14 ARAP-M

This position is exempt from union membership


Posted date: April 14, 2021

Closing date: Ongoing posting until the position is filled

Position: Acting Resettlement Assistance Program (RAP) Manager

Hours of work: 35 hours per week

Contract period: May 31 to October 29, 2021

Location of work: 930 Balmoral Road, Victoria BC

Rate of pay: ICA offers a competitive salary (benefits after successful completion of probation period)

The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides language instruction, support finding housing and employment and a range of other services. In addition, ICA is actively engaged in the community to strengthen connections between immigrants and those born in Canada. Through our work, we are building a strong, diverse, and vibrant community. ICA is a welcoming, passionate, and energetic organization that has been having a positive impact in the Greater Victoria region for nearly 50 years.

General purpose: Provides leadership (guidance, direction, and support) to staff in the Resettlement Assistance Program (RAP) for the effective delivery of services to Government-Assisted Refugees (GARs). Assumes management responsibility for immediate and essential RAP support services, on the ground and hands on client support, and for client transition from the RAP to settlement services. Functions as a member of ICA’s management team and participates in agency-wide planning processes. Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous, and those with diverse abilities.  Reports to the Director of Operations.


  • Undergraduate degree in a related discipline on resettlement/settlement/refugee related themes, immigration and refugee studies, intercultural studies, social work and/or family studies or combination of education, training, and experience.
  • Direct experience with resettlement/settlement/refugee service delivery and integration.
  • Keen understanding of diversity issues to work with persons from diverse cultural and ethnic backgrounds on resettlement/settlement/ refugee related issues.
  • Experience in writing successful funding proposals, developing program logic models and outcomes-based programming.
  • Three years’ work experience within social services, non-profit and/or multicultural environment, preferably targeting refugees.
  • Three years’ experience in a management role with responsibility for a major program area, within a unionized environment
  • Knowledge of community resources.
  • Experience working with immigrants and refugees and understanding of immigration and refugee issues.
  • Proficiency in a resettlement and/or settlement language preferred.
  • Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.

Key duties and responsibilities

  • Manages core components of RAP: port of entry, orientation, linkages, accommodation, assessments, knowledge development, and translation and interpretation services.
  • Provides supervision, manages RAP staff performance, and provides ongoing support and advice to the RAP team regarding optimization of RAP services.
  • Advises and coaches resettlement staff on culturally sensitive problem-solving counseling techniques.
  • Serves as liaison with other members of the management team and keeps them apprised of developments with RAP services.
  • Proven ability to maintain and develop stakeholder relationships within government organizations including IRCC, private business, health authorities as well as family supporting organizations to render RAP services effectively.
  • Participates in the team-based contract management approach regarding budget monitoring, reporting, cash flow forecasting, and other tasks as required by the contract with the main funder.
  • Assumes leadership in the preparation of funding applications for core components of RAP services; provides input into the budgeting process and financial tracking.
  • Reviews pre-arrival information, interacts and meets with GAR clients, obtains RAP staff feedback, and ensures sound knowledge of client vulnerabilities; ensures team is well supported (provides additional background support to case management).
  • Contributes as a member of the management team to overall agency-wide RAP planning and implementation.
  • Participates in ongoing training on ICA’s client management database system and ensures that the RAP team accurately use the system; Stays up to date on system requirements and communicates problems with the system within the management team to find agency-wide solutions.
  • Participates in training opportunities to stay current on issues impacting ICA’s operations.
  • Organizes, chairs, and/or participates in regular team and organization-wide staff meetings; Follows all ICA policies and administrative procedures.

Job skills and abilities

  • Create and communicate a compelling vision for excellence of resettlement/integration service delivery to staff, the board and community.
  • Demonstrate an understanding of social service programming for immigrants as well as extensive experience in case management support.
  • Understand the objectives of the Immigrant Welcome Centre-based RAP program and provide advice to the RAP team as the program is implemented within the Immigrant Welcome Centre.
  • Understand major events in Canadian history pertaining to culture, resettlement/integration, multiculturalism, and immigration.
  • Demonstrate leadership qualities to RAP team; inclusive of coaching staff on case managing and early intervention planning.
  • Demonstrate knowledge of human resource management techniques.
  • Demonstrate program planning, development, and management skills in accordance with funding programs.
  • Contribute to future service plans through an analysis of statistics, issues and trends (immigration, multiculturalism, antiracism) and link these to the responsibilities, capabilities and potential of the organization.
  • As a member of ICA’s management team, manage federal and/or provincial funding for core RAP services.
  • Demonstrate specialized knowledge of the management of immigrant and refugee newcomer services.
  • Seek out and form collaborations and partnerships.
  • Apply strong oral and written communication skills that demonstrate attention to detail, knowledge of technical writing principles, and clarity of thought.
  • Demonstrate a high level of computer proficiency and advanced understanding of data collection systems.
  • Demonstrate leadership and support the development of leaders.
  • Practice time and resource management techniques.
  • Demonstrate effective teamwork in a diverse team setting.
  • Practice effective interpersonal and intercultural communication techniques; Demonstrate conflict resolution techniques.
  • Demonstrate knowledge of terms of employment, organizational policies, and procedures.
  • Demonstrate critical thinking and problem-solving techniques.
  • Demonstrate networking and relationship building.
  • Create and maintain professional boundaries.

Additional information

  • Travel to community locations within Greater Victoria will be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours. All overtime must be approved in advance.
  • Valid BC driver’s license and access to a car is required.
  • Valid BC driver’s license, favourable driver’s abstract and access to a car is a requirement.
  • As a condition of hire, an updated criminal record check, including vulnerable populations check, WHMIS training and driver’s abstract are required.

Submit a cover letter and current resume (in pdf. format), noting relevant qualifications and experience, salary expectation, and language proficiency to the Inter-Cultural Association of Greater Victoria, Attention: HR Manager, via email to . This is an ongoing posting until the position is filled.  Please quote Competition #2021-04-14 ARAP-M in the subject line.

Please note: This position is exempt from union membership and open to applicants of all genders. Only short-listed applicants will be contacted.


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